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9 months since order accepted and phone line still not installed!!!!

  • 24-03-2018 03:22PM
    #1
    Derrywan
    Registered Users, Registered Users 2 Posts: 11 ✭


    [font=Walsheim-Regular, Arial, sans-serif]Can anyone tell me when my installation will go ahead. My order was placed 7/6/17 - 9 months ago. Everytime I call all I get is a different forecast date. I believe there was a holdup as the council needed to approve works but I understand this has now been taken care of yet I still am being given a new forecast date for 22/5/18 almost 1 year after order placed. This is not acceptable. If I honestly thought my installation would be completed in May I would be ecstatically happy but I have been given forecast dates approx 6 times now and each time the date passes and I receive absolutely no contact from Eir. Can someone please look into this and give me a concrete answer of when I will get my phoneline and not fob me off with a forecast date. Thanks[/font]


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Derrywan wrote: »
    [font=Walsheim-Regular, Arial, sans-serif]Can anyone tell me when my installation will go ahead. My order was placed 7/6/17 - 9 months ago. Everytime I call all I get is a different forecast date. I believe there was a holdup as the council needed to approve works but I understand this has now been taken care of yet I still am being given a new forecast date for 22/5/18 almost 1 year after order placed. This is not acceptable. If I honestly thought my installation would be completed in May I would be ecstatically happy but I have been given forecast dates approx 6 times now and each time the date passes and I receive absolutely no contact from Eir. Can someone please look into this and give me a concrete answer of when I will get my phoneline and not fob me off with a forecast date. Thanks[/font]
    Hi Derrywan,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    Derrywan
    Registered Users, Registered Users 2 Posts: 11 ✭Derrywan


    eir: Thomas wrote: »
    Derrywan wrote: »
    [font=Walsheim-Regular, Arial, sans-serif]Can anyone tell me when my installation will go ahead. My order was placed 7/6/17 - 9 months ago. Everytime I call all I get is a different forecast date. I believe there was a holdup as the council needed to approve works but I understand this has now been taken care of yet I still am being given a new forecast date for 22/5/18 almost 1 year after order placed. This is not acceptable. If I honestly thought my installation would be completed in May I would be ecstatically happy but I have been given forecast dates approx 6 times now and each time the date passes and I receive absolutely no contact from Eir. Can someone please look into this and give me a concrete answer of when I will get my phoneline and not fob me off with a forecast date. Thanks[/font]
    Hi Derrywan,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    PM sent.  Thanks


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Derrywan wrote: »
    eir: Thomas wrote: »
    Derrywan wrote: »
    [font=Walsheim-Regular, Arial, sans-serif]Can anyone tell me when my installation will go ahead. My order was placed 7/6/17 - 9 months ago. Everytime I call all I get is a different forecast date. I believe there was a holdup as the council needed to approve works but I understand this has now been taken care of yet I still am being given a new forecast date for 22/5/18 almost 1 year after order placed. This is not acceptable. If I honestly thought my installation would be completed in May I would be ecstatically happy but I have been given forecast dates approx 6 times now and each time the date passes and I receive absolutely no contact from Eir. Can someone please look into this and give me a concrete answer of when I will get my phoneline and not fob me off with a forecast date. Thanks[/font]
    Hi Derrywan,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas
    PM sent.  Thanks
    I have responded to your PM.

    Thanks

    Thomas


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