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Need help getting an iPhone off iCloud

  • 22-03-2018 9:22pm
    #1
    Dots1982
    Closed Accounts Posts: 3,957 ✭✭✭


    Bought a phone, had to bring it back and get a new one. They can’t get the original off iCloud. Phone has all my personal data still on it.

    I deleted the phone off my iCloud but the folks in the store still say they can see my photos, contacts etc. Bloody puzzling. I have to go down there?

    The phone isn’t on Find my iPhone anymore so don’t get it.


Comments

  • #2
    Zhane
    Registered Users, Registered Users 2 Posts: 1,156 ✭✭✭Zhane


    Dots1982 wrote: »
    Bought a phone, had to bring it back and get a new one. They can’t get the original off iCloud. Phone has all my personal data still on it.

    I deleted the phone off my iCloud but the folks in the store still say they can see my photos, contacts etc. Bloody puzzling. I have to go down there?

    The phone isn’t on Find my iPhone anymore so don’t get it.

    Erasing it and removing off iCloud are two separate things. Did you wipe the phone before giving it to them?


  • #3
    Dots1982
    Closed Accounts Posts: 3,957 ✭✭✭Dots1982


    Zhane wrote: »
    Dots1982 wrote: »
    Bought a phone, had to bring it back and get a new one. They can’t get the original off iCloud. Phone has all my personal data still on it.

    I deleted the phone off my iCloud but the folks in the store still say they can see my photos, contacts etc. Bloody puzzling. I have to go down there?

    The phone isn’t on Find my iPhone anymore so don’t get it.

    Erasing it and removing off iCloud are two separate things. Did you wipe the phone before giving it to them?

    Don’t know. What do you think I need to do so this phone no longer has any of my iCloud data?


  • #4
    how.gareth
    Registered Users, Registered Users 2 Posts: 1,150 ✭✭✭how.gareth


    Dots1982 wrote: »
    Don’t know. What do you think I need to do so this phone no longer has any of my iCloud data?

    Can you go back to the shop and log back onto the iCloud on the phone and then delete everything?


  • #5
    Dots1982
    Closed Accounts Posts: 3,957 ✭✭✭Dots1982


    how.gareth wrote: »
    Dots1982 wrote: »
    Don’t know. What do you think I need to do so this phone no longer has any of my iCloud data?

    Can you go back to the shop and log back onto the iCloud on the phone and then delete everything?

    Probably will have to but Jesus Christ..


  • #6
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,693 CMod ✭✭✭✭Sad Professor


    You need to disable activation lock so they can wipe the device. See how to remove the phone from your account in the link below:

    https://support.apple.com/en-ie/HT201441

    If you've already done this then there's a problem on their end. The fact that they didn't even check this before taking the phone off you suggests they may not be familiar with iPhones.

    You should always wipe your device before leaving it into a shop for any reason.


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