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Unpaid direct debit fee

  • 21-03-2018 8:26am
    #1
    yaddles
    Registered Users, Registered Users 2 Posts: 1 ✭


    Hi,

    I was charged an unpaid direct debit fee yesterday.

    I always receive a text alert notifying me if there is a direct debit due that day allowing me to transfer money over from my other account, where I always have money.

    I did not receive this text yesterday and I am not happy about the charge and do not think I should have been charged it.

    Why did I not receive the alert?

    Why offer such a service if it will not be consistent?

    Thanks


Comments

  • #2
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    yaddles wrote: »
    Hi,

    I was charged an unpaid direct debit fee yesterday.

    I always receive a text alert notifying me if there is a direct debit due that day allowing me to transfer money over from my other account, where I always have money.

    I did not receive this text yesterday and I am not happy about the charge and do not think I should have been charged it.

    Why did I not receive the alert?

    Why offer such a service if it will not be consistent?

    Thanks


    Hi yaddles,

    Thanks for your post.

    The texts about potential unpaid direct debits is on a best endeavours basis and we would always recommend keeping a note of when payments are due to present. To look into why you didn't receive a text, please send an Ask a Question message from the Service Desk on 365 Online.

    Thanks
    Tara


  • #3
    Summer4321
    Registered Users, Registered Users 2 Posts: 5 ✭Summer4321


    I have had the same issue this week. Have logged a query with your service desk.


  • #4
    Bank of Ireland: Jane
    Closed Accounts Posts: 266 ✭✭Bank of Ireland: Jane


    Summer4321 wrote: »
    I have had the same issue this week. Have logged a query with your service desk.
    Hi Summer4321,

    Welcome to Boards and thanks for your post.

    Please be assured an advisor will be in touch through the service desk on 365 online with a reply to your query as soon as possible.

    Do let us know if we can help with anything else.

    Thanks again,
    Jane


  • #5
    shelly24
    Registered Users, Registered Users 2 Posts: 77 ✭✭shelly24


    Bank of Ireland: Jane wrote: »
    Hi Summer4321,

    Welcome to Boards and thanks for your post.

    Please be assured an advisor will be in touch through the service desk on 365 online with a reply to your query as soon as possible.

    Do let us know if we can help with anything else.

    Thanks again,
    Jane

    This happens to me too this week, I was charged €12.70 from bank of Ireland and also €15 from the company who didn’t get their money. I always get the text :-(


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