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network unlock code not working

  • 19-03-2018 3:27pm
    #1
    sector
    Registered Users, Registered Users 2 Posts: 687 ✭✭✭


    hi, the unlock code is not working, says Says SIm Network PIN Blocked. Enter SIM network PUK

    Network unlock request unsuccessful

    how can i get my phone unlocked now?


Comments

  • #2
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,868 ✭✭✭Ten Pin


    Have a read of this thread to see if it's the same issue.


  • #3
    sector
    Registered Users, Registered Users 2 Posts: 687 ✭✭✭sector


    Ten Pin wrote: »
    Have a read of this thread to see if it's the same issue.

    similar, exact message but not the new sim puk. so stupid, eir network lock on a phone you pay full price for & they cant help without sending the phone for 'repair' taking 10 days. for something they add in to stop you using yoir phone on any other network than theirs.

    (ps they gave me the network unlock code but surprise surprise it doesn't work)

    tks for suggestion though


  • #4
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    sector wrote: »
    hi, the unlock code is not working, says Says SIm Network PIN Blocked. Enter SIM network PUK

    Network unlock request unsuccessful

    how can i get my phone unlocked now?
    Hi there sector

    Thank you for getting in touch with us here. Sorry to hear you're having issues with your code.  Just to confirm, did you request a Network Unlock Code (so you can use it on a different network) from us and this is the code you entered which is not working?

    A normal SIM code or PUK can be retrieved via your "My eir" account but this is just to get your phone unlocked if you locked it by accident and can't remember the PIN or PUK.

    -Kyle


  • #5
    sector
    Registered Users, Registered Users 2 Posts: 687 ✭✭✭sector


    eir: Kyle wrote: »
    sector wrote: »
    hi, the unlock code is not working, says Says SIm Network PIN Blocked. Enter SIM network PUK

    Network unlock request unsuccessful

    how can i get my phone unlocked now?
    Hi there sector

    Thank you for getting in touch with us here. Sorry to hear you're having issues with your code.  Just to confirm, did you request a Network Unlock Code (so you can use it on a different network) from us and this is the code you entered which is not working?

    A normal SIM code or PUK can be retrieved via your "My eir" account but this is just to get your phone unlocked if you locked it by accident and can't remember the PIN or PUK.

    -Kyle
    Hi Kyle,

    Yes got the code from customer service. Eventually I was sent to the shop, the shop said I shouldn't of been sent there as they have clue how to unlock handsets. Offered to send it for repair but that was a 10 day process. I have read online it should be a simple process of unlocking by adding a foreign SIM then entering the NUK. Just in my case it didn't work as prescribed & I have to be without my phone for 10 days.


  • #6
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi sector,

    Apologies for the inconveinience.

    Can you PM with your mobile and PIN, the make and model of the handset you wish to unlock and the unlock code that you received and I will investigate this further with the relevant department.

    Thanks,

    Sarah


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  • #7
    sector
    Registered Users, Registered Users 2 Posts: 687 ✭✭✭sector


    eir: Sarah wrote: »
    Hi sector,

    Apologies for the inconveinience.

    Can you PM with your mobile and PIN, the make and model of the handset you wish to unlock and the unlock code that you received and I will investigate this further with the relevant department.

    Thanks,

    Sarah
    Thank you, PM Sent. Fingers crossed.


  • #8
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Thanks Sector,

    I will do my very best to get this resolved for you.

    Sarah


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