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apple devices disconnecting from WiFi

  • 17-03-2018 3:54pm
    #1
    peteb2
    Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭


    Have virgin media broadband in the house with the super hub. However as of late my wife's iPhone SE and the iPad are randomly losing connection. But the android devices in house are fine.

    Looked at the settings on router and the apples devices are on the 5ghz network but so is my s7 and I've no issues.

    It's causing minor domestics as she things I'm taking a I'm alright jack approach. But I just don't know where to start. I've rebooted hubs and phones.....

    All suggestions welcome


Comments

  • #2
    Type 17
    Registered Users, Registered Users 2 Posts: 2,731 ✭✭✭Type 17


    Have you tied the Apple devices on the 2.4GHz network?

    PS: the Virgin hub 3.0 is a POS - mine has been bridged from day one, with Apple Airport units doing the Wi-Fi/routing duties - I've tried it a few times as a router, but it was appalling, and even a replacement unit from Virgin didn't help.


  • #3
    peteb2
    Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭peteb2


    Type 17 wrote:
    Have you tied the Apple devices on the 2.4GHz network?


    Nope I haven't. Does it automatically allocate it to 5 ghz? Cos I don't remember putting it to 5. And unlike the horizon box the 2.4 and 5 have the same name and password


  • #4
    Type 17
    Registered Users, Registered Users 2 Posts: 2,731 ✭✭✭Type 17


    You should be able to select the 2.4 network, as a separate one from the 5GHz version, if they are labelled differently. If they aren't, see if you can change that (I can't remember because haven't been in the non-bridged interface of mine for ages)

    You may or may not have to re-enter the password again.

    Might be worth a try, to see if it behaves better - if the Apple devices are generally used further from the Hub, use 2.4, as it travels better through walls, floors, etc.


  • #5
    peteb2
    Registered Users, Registered Users 2 Posts: 1,813 ✭✭✭peteb2


    Type 17 wrote:
    Might be worth a try, to see if it behaves better - if the Apple devices are generally used further from the Hub, use 2.4, as it travels better through walls, floors, etc.


    Thanks. Can't separate them but I changed the channel on 5ghz. Will give it a day and see if that works. If not I will disable 5ghz temporarily and see if that fixes it.


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