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Unable to view Fibre Usage from the last 10 days or so on the Eir Website

  • 15-03-2018 4:16pm
    #1
    R.F.
    Registered Users, Registered Users 2 Posts: 577 ✭✭✭


    Anyone else having this issue? I have PM'd one of the reps twice this week but no response

    Pic attached to the post


Comments

  • #2
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi R.F,

    Apologies for the delay.

    I will respond to your PM shortly.

    Many thanks,

    Sarah


  • #3
    R.F.
    Registered Users, Registered Users 2 Posts: 577 ✭✭✭R.F.


    Still no reply?


  • #4
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 15,109 Mod ✭✭✭✭whiterebel


    It probably wouldn't do you much good, even if you could see it. First page on my dashboard says 421GB used this month, checked at 12.02 today.
    Click on the historical usage and it says 590GB with the same date and time.


  • #5
    R.F.
    Registered Users, Registered Users 2 Posts: 577 ✭✭✭R.F.


    is anyone going to help me with this?

    now 5 days away from the end of this billing date and not a clue if I am near my limit or not

    It is now over a week since I first requested assistance


  • #6
    R.F.
    Registered Users, Registered Users 2 Posts: 577 ✭✭✭R.F.


    beyond a joke 

    Still no reply from any of the reps on here. The end of my current billing date is in 4 days. I have no idea if I am near my ridiculous fair usage scam. And I have been holding off downloading a couple of large files as I do not want to exceed the limit.

    I need an answer today


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  • #7
    eir: Sarah
    Closed Accounts Posts: 375 ✭✭eir: Sarah


    Hi R.F,

    Apologies for the delay.

    I have escalated this to our Technical team who have confirmed that a ticket has been raised in order to get this resolved ASAP.

    I will update you as soon as they confirm this has been fixed.

    Many thanks,

    Sarah


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