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How long to wait for a connection?

  • 12-03-2018 3:59pm
    #1
    pajoguy
    Registered Users, Registered Users 2 Posts: 850 ✭✭✭


    Hi there,

    I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible. Ac no. <removed>

    Regards


Comments

  • #2
    pajoguy
    Registered Users, Registered Users 2 Posts: 850 ✭✭✭pajoguy


    pajoguy wrote: »
    Hi there,

    I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible. Ac no. <removed>

    Regards
    Hi there,

    Still awaiting a reply.


  • #3
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    pajoguy wrote: »
    pajoguy wrote: »
    Hi there,

    I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

    Regards
    Hi there,

    Still awaiting a reply.
    Hi pajoguy, 

    Thanks for getting in touch with us here. 

    The system will automatically remove your account details for data protection purposes. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 


  • #4
    pajoguy
    Registered Users, Registered Users 2 Posts: 850 ✭✭✭pajoguy


    eir: Tracey wrote: »
    pajoguy wrote: »
    pajoguy wrote: »
    Hi there,

    I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

    Regards
    Hi there,

    Still awaiting a reply.
    Hi pajoguy, 

    Thanks for getting in touch with us here. 

    The system will automatically remove your account details for data protection purposes. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 
    PM sent

    Thanks


  • #5
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    pajoguy wrote: »
    eir: Tracey wrote: »
    pajoguy wrote: »
    pajoguy wrote: »
    Hi there,

    I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

    Regards
    Hi there,

    Still awaiting a reply.
    Hi pajoguy, 

    Thanks for getting in touch with us here. 

    The system will automatically remove your account details for data protection purposes. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 
    PM sent

    Thanks
    Thanks. 

    I've responded to your PM.

    Thanks

    Tracey 


  • #6
    pajoguy
    Registered Users, Registered Users 2 Posts: 850 ✭✭✭pajoguy


    eir: Tracey wrote: »
    pajoguy wrote: »
    eir: Tracey wrote: »
    pajoguy wrote: »
    pajoguy wrote: »
    Hi there,

    I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

    Regards
    Hi there,

    Still awaiting a reply.
    Hi pajoguy, 

    Thanks for getting in touch with us here. 

    The system will automatically remove your account details for data protection purposes. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 
    PM sent

    Thanks
    Thanks. 

    I've responded to your PM.

    Thanks

    Tracey 
    Thanks Tracey I have read your PM.

    I cannot understand how the sales agent tells me on the phone that everything is gone through for me and I only have a wait of 4-5 days and over a week later the order has " generated an error on the system" . I received an email with my account no. on thursday stating that if my order requires installation, eir will be in touch shortly by email or text to confirm appointment. I switched from another provider for better service. Extremely disappointed.


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  • #7
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    pajoguy wrote: »
    eir: Tracey wrote: »
    pajoguy wrote: »
    eir: Tracey wrote: »
    pajoguy wrote: »
    pajoguy wrote: »
    Hi there,

    I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.
    Regards
    Hi there,

    Still awaiting a reply.
    Hi pajoguy, 

    Thanks for getting in touch with us here. 

    The system will automatically remove your account details for data protection purposes. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 
    PM sent

    Thanks
    Thanks. 

    I've responded to your PM.

    Thanks

    Tracey 
    Thanks Tracey I have read your PM.

    I cannot understand how the sales agent tells me on the phone that everything is gone through for me and I only have a wait of 4-5 days and over a week later the order has " generated an error on the system" . I received an email with my account no. on thursday stating that if my order requires installation, eir will be in touch shortly by email or text to confirm appointment. I switched from another provider for better service. Extremely disappointed.
    I completely understand your frustration here. 

    The agent wouldn't have been aware that this issue would occur when placing the order, this only happened after the order was in place. 

    This is being investigated and will be resolved as soon as possible. 

    I'm sorry it's not better news. 

    Thanks

    Tracey 


  • #8
    pajoguy
    Registered Users, Registered Users 2 Posts: 850 ✭✭✭pajoguy


    eir: Tracey wrote: »
    pajoguy wrote: »
    eir: Tracey wrote: »
    pajoguy wrote: »
    eir: Tracey wrote: »
    pajoguy wrote: »
    pajoguy wrote: »
    Hi there,

    I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

    Regards
    Hi there,

    Still awaiting a reply.
    Hi pajoguy, 

    Thanks for getting in touch with us here. 

    The system will automatically remove your account details for data protection purposes. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 
    PM sent

    Thanks
    Thanks. 

    I've responded to your PM.

    Thanks

    Tracey 
    Thanks Tracey I have read your PM.

    I cannot understand how the sales agent tells me on the phone that everything is gone through for me and I only have a wait of 4-5 days and over a week later the order has " generated an error on the system" . I received an email with my account no. on thursday stating that if my order requires installation, eir will be in touch shortly by email or text to confirm appointment. I switched from another provider for better service. Extremely disappointed.
    I completely understand your frustration here. 

    The agent wouldn't have been aware that this issue would occur when placing the order, this only happened after the order was in place. 

    This is being investigated and will be resolved as soon as possible. 

    I'm sorry it's not better news. 

    Thanks

    Tracey 
    Tracey,

    Thanks for your help.


  • #9
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    pajoguy wrote: »
    eir: Tracey wrote: »
    pajoguy wrote: »
    eir: Tracey wrote: »
    pajoguy wrote: »
    eir: Tracey wrote: »
    pajoguy wrote: »
    pajoguy wrote: »
    Hi there,

    I signed up to Eir last Tuesday and was told that I would be connected within 4-5 working days. I have not received any contact in relation to an installation date. I have been told that a case has been raised now as there is an issue with a switch over. Confused to say the least. We are without internet 3 weeks and my partner works from home where possible.

    Regards
    Hi there,

    Still awaiting a reply.
    Hi pajoguy, 

    Thanks for getting in touch with us here. 

    The system will automatically remove your account details for data protection purposes. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 
    PM sent

    Thanks
    Thanks. 

    I've responded to your PM.

    Thanks

    Tracey 
    Thanks Tracey I have read your PM.

    I cannot understand how the sales agent tells me on the phone that everything is gone through for me and I only have a wait of 4-5 days and over a week later the order has " generated an error on the system" . I received an email with my account no. on thursday stating that if my order requires installation, eir will be in touch shortly by email or text to confirm appointment. I switched from another provider for better service. Extremely disappointed.
    I completely understand your frustration here. 

    The agent wouldn't have been aware that this issue would occur when placing the order, this only happened after the order was in place. 

    This is being investigated and will be resolved as soon as possible. 

    I'm sorry it's not better news. 

    Thanks

    Tracey 
    Tracey,

    Thanks for your help.
    No problem. 

    I'm sorry I am unable to assist further. 

    Thanks 

    Tracey 


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