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Virgin media box flashing green

  • 11-03-2018 11:18pm
    #1
    Martina1991
    Registered Users, Registered Users 2 Posts: 2,547 ✭✭✭


    I bought a new Virgin media box about a week ago. Installation seemed simple. Just plug in the cable but the box just keeps flashing green for hours.

    I can connect to the network but the internet won't work.

    Any advice welcome.


Comments

  • #2
    theteal
    Registered Users, Registered Users 2 Posts: 7,593 ✭✭✭theteal


    Is it WiFi symbol that’s flashing green? I got a VM hub 3 (I think, black box) about 2 weeks ago, the other day I was met with a flashing green WiFi symbol. The network appeared to work as normal though. I read that it was supposed to be something to do with channel congestion but a quick analysis proved that not to be the case. I did a quick reboot and I’ve not seen the green light again since. I expect it’ll be back in a week or so.


  • #3
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Martina1991 wrote: »
    I bought a new Virgin media box

    You bought? From somebody other than VM? Thats called buying stolen property bud and it will never work.


  • #4
    Martina1991
    Registered Users, Registered Users 2 Posts: 2,547 ✭✭✭Martina1991


    No I bought it from virgin. The Wi-Fi signal is solid green and the base light is flashing green.

    It means it's downloading a software update or something but it doesn't stop flashing. The light is meant to be white when the internet is working.


  • #5
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    ED E wrote: »
    You bought? From somebody other than VM? Thats called buying stolen property bud and it will never work.

    Cheltenham started early?


  • #6
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    Martina1991 wrote: »
    No I bought it from virgin. The Wi-Fi signal is solid green and the base light is flashing green.

    It means it's downloading a software update or something but it doesn't stop flashing. The light is meant to be white when the internet is working.

    Have you tried a pin reset?


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  • #7
    Martina1991
    Registered Users, Registered Users 2 Posts: 2,547 ✭✭✭Martina1991


    jca wrote:
    Have you tried a pin reset?

    Yup no help


  • #8
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Didnt know they sold CPE, thought it was all free under contract.


    Have you called Virgin to register the new MAC address? It doesnt always happen automatically.


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