Disgusting behaviour

dar100

After been left without a phone by Eir for the last two weeks, they are now looking for 50 euro off me. I have been told by 4 different people that my old number would be ported over onto the new sim they gave me; they've no consideration of the fact I've two young children in school and I may need to be contacted by schools or other services. I've spent the last week on phone and web chat trying to sort this most basic function out. As a customer of meteor for over a decade and many thousands of euro spent I am sickened to be treated like this; I guess they don't want people changing from Bill to pre pay.... The absolute last kick in the teeth is sending me a bill I don't owe. Do me s favour and share this post please; a social media page will be along later today; their lies propagated by marketing and communication need to be countered. This is what happens when services try have a monopoly

eir: Tracey

dar100 wrote: »

After been left without a phone by Eir for the last two weeks, they are now looking for 50 euro off me. I have been told by 4 different people that my old number would be ported over onto the new sim they gave me; they've no consideration of the fact I've two young children in school and I may need to be contacted by schools or other services. I've spent the last week on phone and web chat trying to sort this most basic function out. As a customer of meteor for over a decade and many thousands of euro spent I am sickened to be treated like this; I guess they don't want people changing from Bill to pre pay.... The absolute last kick in the teeth is sending me a bill I don't owe. Do me s favour and share this post please; a social media page will be along later today; their lies propagated by marketing and communication need to be countered. This is what happens when services try have a monopoly

Hi dar100, 

I'm very sorry to hear about the ongoing issues you are having with ourselves, I understand your frustration with this. 

Feel free to PM me your account details, full name on the account and I'll look into this for you. 

Thanks 

Tracey