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Disgusting behaviour

  • 10-03-2018 11:10am
    #1
    dar100
    Registered Users, Registered Users 2 Posts: 1,735 ✭✭✭


    After been left without a phone by Eir for the last two weeks, they are now looking for 50 euro off me. I have been told by 4 different people that my old number would be ported over onto the new sim they gave me; they've no consideration of the fact I've two young children in school and I may need to be contacted by schools or other services. I've spent the last week on phone and web chat trying to sort this most basic function out. As a customer of meteor for over a decade and many thousands of euro spent I am sickened to be treated like this; I guess they don't want people changing from Bill to pre pay.... The absolute last kick in the teeth is sending me a bill I don't owe. Do me s favour and share this post please; a social media page will be along later today; their lies propagated by marketing and communication need to be countered. This is what happens when services try have a monopoly


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    dar100 wrote: »
    After been left without a phone by Eir for the last two weeks, they are now looking for 50 euro off me. I have been told by 4 different people that my old number would be ported over onto the new sim they gave me; they've no consideration of the fact I've two young children in school and I may need to be contacted by schools or other services. I've spent the last week on phone and web chat trying to sort this most basic function out. As a customer of meteor for over a decade and many thousands of euro spent I am sickened to be treated like this; I guess they don't want people changing from Bill to pre pay.... The absolute last kick in the teeth is sending me a bill I don't owe. Do me s favour and share this post please; a social media page will be along later today; their lies propagated by marketing and communication need to be countered. This is what happens when services try have a monopoly
    Hi dar100, 

    I'm very sorry to hear about the ongoing issues you are having with ourselves, I understand your frustration with this. 

    Feel free to PM me your account details, full name on the account and I'll look into this for you. 

    Thanks 

    Tracey 


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