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New Laptop - Box opened in shop

  • 10-03-2018 6:58am
    #1
    NiaCla12
    Registered Users, Registered Users 2 Posts: 14 ✭


    Hi, I recently bought a new laptop, the guy was talking to me about doing a backup or reset for an extra €35 , I declined the service, so then he opened the new laptop box and took out the disc ( I assume). Why would he need to open the box and take something out? Thanks


Comments

  • #2
    SeeMoreBut
    Registered Users, Registered Users 2 Posts: 801 ✭✭✭SeeMoreBut


    NiaCla12 wrote: »
    Hi, I recently bought a new laptop, the guy was talking to me about doing a backup or reset for an extra €35 , I declined the service, so then he opened the new laptop box and took out the disc ( I assume). Why would he need to open the box and take something out? Thanks

    Why would you do a back up of a laptop that hasn’t even been turned on. I say he was charging you to set it up.

    Why he opened it and took something out I wouldn’t accept it. I’ll be asking for a new one


  • #3
    judeboy101
    Banned (with Prison Access) Posts: 3,246 ✭✭✭judeboy101


    NiaCla12 wrote: »
    Hi, I recently bought a new laptop, the guy was talking to me about doing a backup or reset for an extra €35 , I declined the service, so then he opened the new laptop box and took out the disc ( I assume). Why would he need to open the box and take something out? Thanks
    you technically bought a second hand laptop, if another hand touched it after leaving the factory. I'd bring it back.


  • #4
    dixiefly
    Registered Users, Registered Users 2 Posts: 2,951 ✭✭✭dixiefly


    NiaCla12 wrote: »
    Hi, I recently bought a new laptop, the guy was talking to me about doing a backup or reset for an extra €35 , I declined the service, so then he opened the new laptop box and took out the disc ( I assume). Why would he need to open the box and take something out? Thanks
    That is very strange. What was the shop?


  • #5
    NiaCla12
    Registered Users, Registered Users 2 Posts: 14 ✭NiaCla12


    It is a well known shop, I just wont mention the name, I might contact them first; I actually just see that they have their own Board. I paid for the laptop anyway because this is a one off purchase for me and I just assumed this was normal. But it is bugging me now, why did he open the box and take something out? Maybe it was a set up disc or something that he was talking about and because I declined the set up, he took it out??


  • #6
    beauf
    Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    Sounds odd. Is there no list of contents anywhere in the documentation.


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  • #7
    2forjoy
    Registered Users, Registered Users 2 Posts: 464 ✭✭2forjoy


    Bring it back


  • #8
    jhud
    Registered Users, Registered Users 2 Posts: 699 ✭✭✭jhud


    Was it a disc or paper they took out was it inside completely i know that with most boxes they have only small seals closing the box you can still slide paper or disk under the lid with out opening box. But getting it out would require opening in some cases but it should not fall in with laptop itself. See it a lot with screens paperwork put in under first lid.


  • #9
    Wildcard7
    Closed Accounts Posts: 302 ✭✭Wildcard7


    If I bought a laptop from i.e. HP and someone in the shop would open the package in front of me, took sonething out and then tried to sell it to me, they'd need to have a pretty convincing explanation for me to not walk away.


  • #10
    893bet
    Registered Users, Registered Users 2 Posts: 9,378 ✭✭✭893bet


    Currys/PC world. Think it's a memory stick they try and sell with god knows what on it.


  • #11
    tedpan
    Registered Users, Registered Users 2 Posts: 4,627 ✭✭✭tedpan


    NiaCla12 wrote:
    Hi, I recently bought a new laptop, the guy was talking to me about doing a backup or reset for an extra €35 , I declined the service, so then he opened the new laptop box and took out the disc ( I assume). Why would he need to open the box and take something out? Thanks


    Laptops don't come with disks anymore and haven't for many years, especially not OS or backup disks.

    Was the laptop on display or a customer return, unsure what the issue is here?


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  • #12
    Capt'n Midnight
    Moderators, Recreation & Hobbies Moderators, Science, Health & Environment Moderators, Technology & Internet Moderators Posts: 93,596 Mod ✭✭✭✭Capt'n Midnight


    was it Currys / PC World ?

    http://www.bbc.com/news/business-43418774
    Currys PC World has apologised after customers complained they were pressured into paying up to £40 in set-up fees for a new laptop.

    Consumer group Which? said 108 customers had reported being given no choice but to pay the extra amount when they collected their laptop.

    Which? said it had raised the issue with the firm "multiple times" since 2015, but continued to hear complaints.


  • #13
    Capt'n Midnight
    Moderators, Recreation & Hobbies Moderators, Science, Health & Environment Moderators, Technology & Internet Moderators Posts: 93,596 Mod ✭✭✭✭Capt'n Midnight


    It used to be that you needed driver disks and such , but for most consumer laptops windows has them built in, and besides you can download the rest easily enough, you can even download windows too.

    What you don't get is the trials/demos that a lot of people use PC decrapifier to remove


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