The quiche comes with a salad

elbyrneo · 08-03-2018 4:34pm #1

So I had a lazy day off work this week and went to the Orchard garden centre and cafe in celbridge. Wanted something light for lunch. No prices were up in the salad section so asked what was the quiche on display and how much it was. 6.95 I was told. Grand I'll take that. Lady then says it comes with 3 salads. Grand I says and I make my selection.

Go to the till. That will be 10.50 please. Confused I ask why it's not 6.95. Well that's because you got 3 salads.

Go back to lady and she doesn't understand my issue. I proceed to explain it's the very same as her saying the quiche comes with a glass of white wine, a garden gnome and a hedge trimmer. It can come with anything once you pay the extra for it.

She still didn't get it.

homer911 · 08-03-2018 4:50pm

How big was the slice of quiche??

elbyrneo · 08-03-2018 4:56pm

homer911 wrote: »

How big was the slice of quiche??

It was a good man size slice. Grand for lunch. And the salads were excellent to be fair. You get what you pay for. Literally.

HeidiHeidi · 08-03-2018 5:03pm

elbyrneo wrote: »

So I had a lazy day off work this week and went to the Orchard garden centre and cafe in celbridge. Wanted something light for lunch. No prices were up in the salad section so asked what was the quiche on display and how much it was. 6.95 I was told. Grand I'll take that. Lady then says it comes with 3 salads. Grand I says and I make my selection.

Go to the till. That will be 10.50 please. Confused I ask why it's not 6.95. Well that's because you got 3 salads.

Go back to lady and she doesn't understand my issue. I proceed to explain it's the very same as her saying the quiche comes with a glass of white wine, a garden gnome and a hedge trimmer. It can come with anything once you pay the extra for it.

She still didn't get it.

This made me lol

Fred Swanson · 08-03-2018 5:33pm

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gozunda · 08-03-2018 5:36pm

Fred Swanson wrote: »

Saying it comes with salad implies the salad is free. I would hardly see it as a slick upselling technique.

It reminds me of the scam with toasted sandwiches.

What was the toasted sandwich scam?

Bananaleaf · 08-03-2018 5:38pm

homer911 wrote: »

How big was the slice of quiche??

the size of the quiche is completely irrelevant.

Did you pay the 10.50? There is no way I would have. Out of principle. I'd happily make it up to 10.50 by putting the extra in a charity box but I would not pay the money out of principle

Tiddlypeeps · 08-03-2018 5:43pm

She probably meant it in a "would you like that as a meal" kind of way, but just described it really really poorly.

elbyrneo · 08-03-2018 5:47pm

Bananaleaf wrote: »

the size of the quiche is completely irrelevant.

Did you pay the 10.50? There is no way I would have. Out of principle. I'd happily make it up to 10.50 by putting the extra in a charity box but I would not pay the money out of principle

I paid the 10.50 with a tap of my card. It was only after I questioned. I ordered a cappuccino afterward and joked (kinda) that I wasn't paying for it and they said fine. To be honest it was a jovial "complaint" and she took the garden gnome example in good spirit.

OldMrBrennan83 · 08-03-2018 5:48pm

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Fred Swanson · 08-03-2018 5:48pm

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Spanish Eyes · 08-03-2018 5:48pm

All that was wrong was the pricing.

Quiche = 6.95. Add three salads of your choice for 10.50. But I do accept that if someone said "that comes with three salads" I would expect no extra charge.

Guy:Incognito · 08-03-2018 5:57pm

Fred Swanson wrote: »

If you wanted your sandwich toasted it nearly doubled price due to the VAT differences between cold and hot food. This was never advised beforehand.

Surely even if there was 0 vat on cold food, the most it could increase the price by was 23%.

Bananaleaf · 08-03-2018 6:22pm

Yeah fair enough that it's an honest mistake, but if they say that to everyone who walks in the door to buy a quiche, it's a lot of money.

It would also be quite embarrassing for the person who only had, say €7 on them and then was left feeling awful at the till.

I don't agree with complaining about every last thing and demanding compensation for every last mistake that is made, but I do believe in speaking out when something is wrong.

I'm glad you didn't pay for the cappuccino OP, but tbh that should have been offered to you immediately by way of apology if a refund to your card wasn't.

anewme · 09-03-2018 8:55pm

You’d be doing well to get quiche and 3 salads for 6.95 in the Orchard.

In fairness, I find the food good there, Quite substantial and 10.50 is not extortionate for what it is as the salad choices are good, proper salads as opposed to a side salad.

It was badly explained to be fair.

OldMrBrennan83 · 09-03-2018 8:57pm

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Bananaleaf · 09-03-2018 9:30pm

anewme wrote: »

You’d be doing well to get quiche and 3 salads for 6.95 in the Orchard.

In fairness, I find the food good there, Quite substantial and 10.50 is not extortionate for what it is as the salad choices are good, proper salads as opposed to a side salad.

Yeah, but again, that's all beside the point.

Like I said before, say the OP only had €8 in cash and had left the bank card at home and then he's standing at the till not able to pay for his lunch. Its kind of embarrassing if that happens

fritzelly · 09-03-2018 9:40pm

When she said 3 salads she meant 3 salady ingredients, not 3 boxes of salad!

Former Former · 10-03-2018 10:29am

Patww79 wrote: »

The restaurant is getting off very light, they're basically running a con.

It's a misunderstanding. That is not a con.

Hitman3000 · 10-03-2018 11:11am

Former Former wrote:

It's a misunderstanding. That is not a con.

I find though most misunderstandings regarding price always seem to be in the establishments favour. I have often been overcharged or given the wrong change ( less than what it should be) funny that.

Fred Swanson · 10-03-2018 12:49pm

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colm_mcm · 10-03-2018 6:26pm

anewme wrote: »

You’d be doing well to get quiche and 3 salads for 6.95 in the Orchard.

Well, yeah! It’s €10.50

rubadub · 10-03-2018 7:04pm

Guy:Incognito wrote: »

Surely even if there was 0 vat on cold food, the most it could increase the price by was 23%.

It could increase by 300%, as long as it is advertised. Just like a chilled can of coke can cost a fortune in a supermarket relative to non chilled. Many people will pay well over the odds for convenience or heated/chilled food/drink.

Fred Swanson did not say which place was doing this illegal activity, and the first post made it sound like it was very common.

Former Former wrote: »

It's a misunderstanding. That is not a con.

If they routinely do this I would certainly call it a confidence trick.

If you asked the price of a big mac and staff were instructed to tell the customer "it is 5euro and comes with chips and a coke" I would also say it is a clear confidence trick.

The OP specifically asked about price, and was only told 1 price.

What is most worrying (and suspicious) is that the staff member still did not understand the issue.

anewme · 10-03-2018 7:08pm

colm_mcm wrote: »

Well, yeah! It’s €10.50

That’s my point.

Having had it myself, I’d think they made a mistake made if I got it for that price.

Haven’t been there in a while but when I was last there the prices were written up very clearly on a big blackboard. Not sure if that’s still the case.

Do a restaurant not have to display their prices?

I would think of it more of a misunderstanding from the server.

Eg if a person wanted quiche and chips, the quiche would be 6.95 plus the price of the chips.

Otherwise you get the salads.

It was not communicated clearly enough, person should have said 10.50 inc. salads but it is not a bad price givem the quality of the food.

Fred Swanson · 10-03-2018 7:09pm

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rubadub · 10-03-2018 7:49pm

anewme wrote: »

It was not communicated clearly enough, person should have said 10.50 inc. salads

They should have said 6.95... and then stopped talking. That was the answer to the question the OP had.

If they want to mention other meals then go ahead, but make it very clear. Your post makes me wonder if you think the quiche could have been bought on its own at all.

Not sure if they are back doing it but I remember at one time McDonalds officially stopped asking "do you want fries with that?" in Ireland, as it was infuriating customers and fights were almost breaking out! I remember seeing a few incidents myself over it. Though I don't expect that garden centre has many drunks calling in!

Guy:Incognito · 11-03-2018 1:28pm

rubadub wrote: »

It could increase by 300%, as long as it is advertised. Just like a chilled can of coke can cost a fortune in a supermarket relative to non chilled. Many people will pay well over the odds for convenience or heated/chilled food/drink.

Fred Swanson did not say which place was doing this illegal activity, and the first post made it sound like it was very common.

.

Yes but he said it was the VAT difference that changed the price, nothing about the shop adding more. So if the VAT difference is what changes the price, it can only go up by 23% at most.

The quiche comes with a salad

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