Nightmare (iPhone mugged)

theredletter

Hi all

I am having a nightmare...

had iPhone 7 from work. I was told to use it as a personal device as well as there is never an issue with things like that. Went on holiday to UK. iPhone got snatched in horrible mugging. I cancel the phone straight away through Vodafone and get it locked etc.

I then went onto iCloud to erase my data etc. I forget my feckin' password... I ended up getting LOCKED out of my feckin iCloud... then they offer to give me access through using my credit card details which I actually had stored on my MacBook Air (to copy and paste when shopping online). But it wouldn't recognise it because the card is now cancelled.

I gave them my new (temporary) number but when I go to iForgot it says 2 days left and when prompted to me to Enter your trusted phone number to continue.. which is my old number... though in the process a few days ago to get back into the account I gave my new number.

There are pics of the kids on the phone and notes that have other sensitive data... I am panicking and with the weather the way it is everything has slowed down.

I have already changed all my passwords on Insta/Gmail/Facebook etc.

Thanks guys hope someone has some advice or experience to calm me down
Thanks

Blazer

You need to contact Apple support and provide an alternative number for them to send the new password information to. You will also have to provide additional security details ie login, address, dob etc etc.
Takes approx 4 days to get the new setup.
Done it before for my missus when her old phone broke and we couldn't authenticate her account on the new one.
This is one of the joys of 2 factor authentication if you only have one ios device.

Effects

Did you have no security code to open your phone?
If you did then I wouldn't stress too much as they can't access your data. They certainly aren't interested in pictures of your kids.

theredletter

Thanks guys

I rang Apple and I have 1 day left of the account to be recovered. They were ridiculously helpful!

It's been a stressful few days!!!!

Tipsy McSwagger

Blazer wrote: »

You need to contact Apple support and provide an alternative number for them to send the new password information to. You will also have to provide additional security details ie login, address, dob etc etc.
Takes approx 4 days to get the new setup.
Done it before for my missus when her old phone broke and we couldn't authenticate her account on the new one.
This is one of the joys of 2 factor authentication if you only have one ios device.

All of this is untrue

Tipsy McSwagger

When you decide to use Two Factor Authentication you are basically putting your Apple ID security in your own hands. If you cannot reset your password or have access to your trusted number then you put the account into recovery. You can call Apple but they can only guide you on what to do, they cannot do anything from their end. After you put the account into recovery you will get a status update in 24 hours, this will tell you how long you have to wait to get the text or call to allow you to edit your password or trusted number.