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Last Week's Top Five Queries (19.02.2018 - 25.02.2018)

Irish Water: Agata · 2018-02-26 15:07:31

1. I moved to Ireland recently, do I need to register with Irish Water? We advise customers to update their details with us so we can, where necessary, issue operational information to them such as water outages or planned works. You can do so by contacting us on 1850 448 448. 2. My Account is under ‘The Occupier’ I’ve…

26-02-2018 3:07pm

#1

Irish Water: Agata

Company Representative Posts: 254 Verified rep ✭

Join Date: May 2017

Posts: 228

1. I moved to Ireland recently, do I need to register with Irish Water?

We advise customers to update their details with us so we can, where necessary, issue operational information to them such as water outages or planned works. You can do so by contacting us on 1850 448 448.

2. My Account is under ‘The Occupier’ I’ve been asked to send in a proof of payment, but still haven’t got my refund.

Would you mind sending the following details in a private message and we will look into this matter for you:

- Name;
- Address;
- Contact number;
- WPRN;
- Account number; and
- Confirmation that you are the account holder.

3. Someone has cashed my refund; a case has been opened but I’ve heard nothing yet.

If you PM the following details, we will investigate this immediately for you:

- Name;
- Address;
- Account Number; and
- Email address.

4. My Account is in credit, when can I expect to receive my refund?

At present we cannot give a precise timeline for the delivery of the remaining refund cheques. If you'd like us to confirm that everything is up to date with your account, please PM with the below details and we can look into this for you:

- Name;
- Address;
- WPRN; and
- Account number.

5. I had my First Fix investigation, showing no leak on the external supply pipe. Do you have a list of approved plumbers?

You can find a list of accredited plumbers here.

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