Final Bill Request

scolli

Hi,

I recently received a letter from you informing me of a €7 / 17.5% price increase.  The letter said you value my custom and if I have any queries call the number listed.  I called on February 8^th & asked why am I being charged more & offered less than what’s on your website.  I asked to be put on the €40 per month unlimited fibre, anytime UK, Ireland & mobile calls, that’s advertised on your website and every second bus stop.  The person I spoke to didn’t know about this offer & ultimately refused to let me avail of it.

Given this, I reluctantly had no choice but to move to a competitor.  I logged into my account last night and I was met with the following message “This account is no longer active” and I couldn’t access any of my past bills. Luckily I had saved my Feb 2018 bill.  Looking at it last night the rental period is to 04 Mar 18.  As I’ve moved provider I’m due a credit.

There’s been a charge query of €59.99 on my account since my first bill, 3 ½ years ago.  I rang up the first 3-4 months about it and each time I was told it would sorted by my next bill.  Each bill for the past 3 ½ years has told me it’s under investigation and should be resolved by my next bill.  Given this, I believe recouping a rental period credit would be difficult and as a result I have cancelled the direct debit.

I am requesting a final bill that deals with the charge query once and for all and a pro rata credit for the rental period, as I’ve moved provider.

Thanks

eir: Thomas

scolli wrote: »

Hi,

I recently received a letter from you informing me of a €7 / 17.5% price increase.  The letter said you value my custom and if I have any queries call the number listed.  I called on February 8^th & asked why am I being charged more & offered less than what’s on your website.  I asked to be put on the €40 per month unlimited fibre, anytime UK, Ireland & mobile calls, that’s advertised on your website and every second bus stop.  The person I spoke to didn’t know about this offer & ultimately refused to let me avail of it.

Given this, I reluctantly had no choice but to move to a competitor.  I logged into my account last night and I was met with the following message “This account is no longer active” and I couldn’t access any of my past bills. Luckily I had saved my Feb 2018 bill.  Looking at it last night the rental period is to 04 Mar 18.  As I’ve moved provider I’m due a credit.

There’s been a charge query of €59.99 on my account since my first bill, 3 ½ years ago.  I rang up the first 3-4 months about it and each time I was told it would sorted by my next bill.  Each bill for the past 3 ½ years has told me it’s under investigation and should be resolved by my next bill.  Given this, I believe recouping a rental period credit would be difficult and as a result I have cancelled the direct debit.

I am requesting a final bill that deals with the charge query once and for all and a pro rata credit for the rental period, as I’ve moved provider.

Thanks

Hi scolli ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

scolli

I received an email on 08/03/18 telling my new bill is available to view online.  I logged in and I am still unable to view any bills.

Can you enable me to view my bills online or send me a paper copy of my final bill for my records?

The email stated that "Your bill amount is -20.22". As my account is in credit, can you please send me a cheque for 20.22.



Thanks

eir: Thomas

scolli wrote: »

I received an email on 08/03/18 telling my new bill is available to view online.  I logged in and I am still unable to view any bills.

Can you enable me to view my bills online or send me a paper copy of my final bill for my records?

The email stated that "Your bill amount is -20.22". As my account is in credit, can you please send me a cheque for 20.22.



Thanks

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

scolli

eir: Thomas wrote: »

scolli wrote: »

I received an email on 08/03/18 telling my new bill is available to view online.  I logged in and I am still unable to view any bills.

Can you enable me to view my bills online or send me a paper copy of my final bill for my records?

The email stated that "Your bill amount is -20.22". As my account is in credit, can you please send me a cheque for 20.22.



Thanks

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

PM sent

eir: Tracey

scolli wrote: »

eir: Thomas wrote: »

scolli wrote: »

I received an email on 08/03/18 telling my new bill is available to view online.  I logged in and I am still unable to view any bills.

Can you enable me to view my bills online or send me a paper copy of my final bill for my records?

The email stated that "Your bill amount is -20.22". As my account is in credit, can you please send me a cheque for 20.22.



Thanks

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

PM sent

Thanks. 

Thomas will come back to you soon through PM's.

Thanks 

Tracey