HTC 10 terrible battery and shutdowns

dragona · 17-02-2018 10:01pm #1

Since updating to Oreo my phones battery life has been DIRE and it randomly shuts down, at 20%, or 45%, or 15%, there seems to be no rhyme or reason to it. Not installed anything new.

Going to factory reset tomorrow, anyone else had these problems and found a solution? It is still, but only just, under warranty, not sure what to do.

dragona · 18-02-2018 2:55pm

Anyone? Before I reset

AAgghh don't want to

18-02-2018 2:59pm

dragona wrote: »

Anyone? Before I reset AAgghh don't want to

Just factory reset....it's not that big a deal

dragona · 18-02-2018 3:29pm

Basil3 wrote: »

Just factory reset....it's not that big a deal

Not a big deal but an absolute pain in the arse:( and I don't want to if it's not going to make a difference

deco nate · 18-02-2018 3:54pm

Have you tried cleaning the cache?

dragona · 18-02-2018 5:11pm

deco nate wrote: »

Have you tried cleaning the cache?

Yes wiped cache, didn't seem to make much difference. Completely stock, not rooted. I was getting over 3 hours of screen on time, now barely an hour and a bit, phone randomly shuts down.

Seve OB · 19-02-2018 8:28pm

yea, mine is deffo worse since the update also

Taltos · 19-02-2018 9:54pm

As is mine
I think one of the key battery hogs is the native Mail app
I cant uninstall it and despite force stopping it after a few days or a reboot it is back up and running again. I find it helps though when I force stop it.

20-02-2018 9:26am

Taltos wrote: »

As is mine
I think one of the key battery hogs is the native Mail app
I cant uninstall it and despite force stopping it after a few days or a reboot it is back up and running again. I find it helps though when I force stop it.

Can't you just disable it?

I just use Gmail for all my mail accounts.

sentient_6 · 20-02-2018 12:20pm

Can't disable it on U11 either. But I only thought to even look at it because of this thread and its not using any battery at all.

Mr.Cool2015 · 20-02-2018 2:14pm

I have had this issue on the HTC One M9 after updating to Nougat.Since then,I have purchased a Nokia 8.

Seve OB · 20-02-2018 4:56pm

Mr.Cool2015 wrote: »

I have had this issue on the HTC One M9 after updating to Nougat.Since then,I have purchased a Nokia 8.

im strongly considering a Nokia 6310 as my next phone

dragona · 20-02-2018 7:02pm

Seve OB wrote: »

im strongly considering a Nokia 6310 as my next phone

This is an absolute disaster for me, I'm with Eir and their phone selection is dreadful. Trying to hang onto this phone as long as possible but the battery

Taltos · 20-02-2018 7:07pm

sentient_6 wrote: »

Can't disable it on U11 either. But I only thought to even look at it because of this thread and its not using any battery at all.

Have deleted my account from the app as it started up again and have yet again force stopped it.
Curious to see if that helps.

Zurbaran · 21-02-2018 8:14pm

Same problem with battery here that got worse when I did a factory reset. Would rooting help in any way?

21-02-2018 8:20pm

Zurbaran wrote: »

Same problem with battery here that got worse when I did a factory reset. Would rooting help in any way?

Highly unlikely. I ran rooted HTC's for years, and never had better than stock battery.

After a factory reset, you can take a bit with battery life while everything syncs up, so you should give it a few days to settle.

dragona · 21-02-2018 8:26pm

Basil3 wrote: »

Highly unlikely. I ran rooted HTC's for years, and never had better than stock battery.

After a factory reset, you can take a bit with battery life while everything syncs up, so you should give it a few days to settle.

So factory resetting won't affect battery life in any way?

Hellrazer · 21-02-2018 8:29pm

Give it about a week or so to settle.
I had the same issue when I went to Oreo on a HTC 10.
Battery life was ****.Even worse than the Nougat update.
After 2 weeks of Oreo it seems to have settled and now Im back to a full day 7am to 12 midnight with very heavy usage with about 7-10% left.

BTW I didn't do a factory reset after the update.

21-02-2018 8:30pm

dragona wrote: »

So factory resetting won't affect battery life in any way?

It can improve battery life if you had a rogue app draining it or something. Usually a good plan is to factory reset and then run your device with the absolute minimum number of apps you can get away with for a while.

Bravobabe · 23-02-2018 1:50pm

dragona wrote: »

So factory resetting won't affect battery life in any way?

Same problem here: Some time after V.8 update. Apps started closing. Some Apps opened in backround for no reason and then closed. Phone stated to shut down and had to be re-started. Continued to get worse.
I got my phone in the CPW (with Eir).
Contacted Eir - they say contact CPW.
CPW - do not deal with HTC anymore, so they advised to contact HTC.
CPW advised that a factory reset might help.
Did reset last night - phone was actually worse today and will not boot-up no matter how I try it (power-on, hardkey reboot etc).
HTC - contacted HTC support.
They advised bringing it back to Fonfix or SBE to have the phone repaired.
According to CPW, their guarantee is for 12 months & HTC's guarantee is 24 months. I have the phone 18 months.
Problem is - will I be charged for repair (should be under HTC's guarantee) and getting it to the repair company (post/courier/drop in?

Any suggestions?

sentient_6 · 23-02-2018 2:07pm

Go to the htc 10 forum on xda and find the correct RUU for your variant of the phone. Put it on the root folder of an sd card if you don't have one already. Rename it to 2PS6IMG.zip. Reboot to download mode and follow instructions. This will completely reflash the phone, system and all.

23-02-2018 3:11pm

Bravobabe wrote: »

Same problem here: Some time after V.8 update. Apps started closing. Some Apps opened in backround for no reason and then closed. Phone stated to shut down and had to be re-started. Continued to get worse.
I got my phone in the CPW (with Eir).
Contacted Eir - they say contact CPW.
CPW - do not deal with HTC anymore, so they advised to contact HTC.
CPW advised that a factory reset might help.
Did reset last night - phone was actually worse today and will not boot-up no matter how I try it (power-on, hardkey reboot etc).
HTC - contacted HTC support.
They advised bringing it back to Fonfix or SBE to have the phone repaired.
According to CPW, their guarantee is for 12 months & HTC's guarantee is 24 months. I have the phone 18 months.
Problem is - will I be charged for repair (should be under HTC's guarantee) and getting it to the repair company (post/courier/drop in?

Any suggestions?

No you won't be charged for repair, you have a 2 year warranty.

dragona · 23-02-2018 4:29pm

sentient_6 wrote: »

Go to the htc 10 forum on xda and find the correct RUU for your variant of the phone. Put it on the root folder of an sd card if you don't have one already. Rename it to 2PS6IMG.zip. Reboot to download mode and follow instructions. This will completely reflash the phone, system and all.

????? An unrooted phone?

And how would that affect battery? Wouldn't a factory reset do the same?

23-02-2018 4:33pm

dragona wrote: »

????? An unrooted phone?

You can flash an RUU, assuming that CID/MID match.

dragona · 23-02-2018 4:33pm

So a factory reset won't actually affect the battery in any way, it just delete the apps that might or might not be draining the battery?

My phone still has two months of warranty left, what are the chances of getting it repaired? My saying it has poor battery and random shut downs, is that enough to merit a repair?

23-02-2018 4:50pm

dragona wrote: »

So a factory reset won't actually affect the battery in any way, it just delete the apps that might or might not be draining the battery?

My phone still has two months of warranty left, what are the chances of getting it repaired? My saying it has poor battery and random shut downs, is that enough to merit a repair?

It depends entirely on whether your issues are caused by software or hardware. A factory reset is always the first port of call, and is not a big deal to do.

Zurbaran · 24-02-2018 1:19am

My battery has improved a bit since right after reset wher it was worse than ever but it's still not nearly as good as it was. Doubt I'll be buying a flagship again tbh. After new iphones and LG I had a moto g 1st gen that was as reliable as the best of them and the person I gave it to is still using it.

dragona · 24-02-2018 10:24pm

Well I did a reset yesterday, and it did not shutdown once all day, and today I am currently at 10% battery after using all day, so something has worked!

I'll have to wait and see.

dragona · 26-02-2018 11:32am

dragona wrote: »

Well I did a reset yesterday, and it did not shutdown once all day, and today I am currently at 10% battery after using all day, so something has worked!

I'll have to wait and see.

Spoke too soon

Can't be normal for battery to go from 100% to 70% in 40 minutes just checking emails and looking at three web pages

Good job I've ordered a new phone

HTC 10 terrible battery and shutdowns

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