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Laptop port issue

  • 17-02-2018 12:35pm
    #1
    hufpc8w3adnk65
    Closed Accounts Posts: 14,158 ✭✭✭✭


    Hi all

    I own a packard bell ya laptop. My wireless internet works fine but my RJ45 port to plug into the modem won’t work. All the leads are ok and it works on different laptops. There’s no lights on the port on the Laptop either. Would anyone have any ideas?


Comments

  • #2
    mordeith
    Registered Users, Registered Users 2 Posts: 5,278 ✭✭✭mordeith


    MrMac84 wrote: »
    Hi all

    I own a packard bell ya laptop. My wireless internet works fine but my RJ45 port to plug into the modem won’t work. All the leads are ok and it works on different laptops. There’s no lights on the port on the Laptop either. Would anyone have any ideas?

    Is the ethernet controller enabled in device manager?


  • #3
    hufpc8w3adnk65
    Closed Accounts Posts: 14,158 ✭✭✭✭hufpc8w3adnk65


    mordeith wrote: »
    Is the ethernet controller enabled in device manager?

    I’m sorry now but that’s like Dutch to me. How would I find that section generally on a windows 7 laptop ?


  • #4
    davyboy1975
    Registered Users, Registered Users 2 Posts: 781 ✭✭✭davyboy1975


    MrMac84 wrote: »
    I’m sorry now but that’s like Dutch to me. How would I find that section generally on a windows 7 laptop ?

    Control panel then device manager and see is there an exclamation mark beside ethernet or something similar.
    If there is you will need to update the driver for it to get it working


  • #5
    hufpc8w3adnk65
    Closed Accounts Posts: 14,158 ✭✭✭✭hufpc8w3adnk65


    Thanks lads.

    Ive checked and it doesnt have a driver. It wouldnt auto install and Ive looked on the packard bell site and got a list of things to download

    But none say Ethernet???


  • #6
    hufpc8w3adnk65
    Closed Accounts Posts: 14,158 ✭✭✭✭hufpc8w3adnk65


    http://www.driverscape.com/manufacturers/packard+bell/laptops-desktops/easynote-ts/126959

    Have checked here too and not sure which driver to use


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  • #7
    mordeith
    Registered Users, Registered Users 2 Posts: 5,278 ✭✭✭mordeith


    MrMac84 wrote: »
    http://www.driverscape.com/manufacturers/packard+bell/laptops-desktops/easynote-ts/126959

    Have checked here too and not sure which driver to use

    The Broadcom netlink one


  • #8
    hufpc8w3adnk65
    Closed Accounts Posts: 14,158 ✭✭✭✭hufpc8w3adnk65


    mordeith wrote: »
    The Broadcom netlink one

    Got and downloaded it and have lights now on port but not connecting to the internet yet

    Is there any thing I need to do with the file after I download it?


  • #9
    bonzodog2
    Registered Users, Registered Users 2 Posts: 6,285 ✭✭✭bonzodog2


    Is it 1 file? If it is an .exe file, run it


  • #10
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    If it's a zip file you'll need to right click it to unpack the file. In the unpacked file double click the exe file and it should install.


  • #11
    hufpc8w3adnk65
    Closed Accounts Posts: 14,158 ✭✭✭✭hufpc8w3adnk65


    When I downloaded the zip file, I got 3 folders

    The types of files were

    Security catalog
    Setup information
    System file

    No .exe


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  • #12
    supremenovice
    Registered Users, Registered Users 2 Posts: 976 ✭✭✭supremenovice


    Open Netowrk and Sharing Center. Click on Change Adapter Settings on the top left and Ethernet adapter should be listed. It should tell you if you have connectivity. If its missing...

    If you go back to device manager, it should be listed under Network Adapters.
    If not, right click on your PC name at the top and then
    Add Legacy Hardware. Choose Network adapters then when the list of drivers appear click on Have Disk, then browse to the folder you downloaded. It should show a .ini file for you to install.


  • #13
    jca
    Closed Accounts Posts: 8,585 ✭✭✭jca


    Did you right click the zip file to unpack It?


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