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Unlock code for Huawei B315

  • 14-02-2018 1:46pm
    #1
    Flankerb
    Registered Users, Registered Users 2 Posts: 220 ✭✭


    Hi, I am trying to get an unlock code for a mobile broadband router(B315) that I purchased for €129 at the start of my 18month contract. I am now coming to the end of the contract and want the unlock code. I rang customer support and they don't seem to understand what I am asking for. I want the router to be sim free incase I need to use it with another provider. Can you assist please.


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Flankerb wrote: »
    Hi, I am trying to get an unlock code for a mobile broadband router(B315) that I purchased for €129 at the start of my 18month contract. I am now coming to the end of the contract and want the unlock code. I rang customer support and they don't seem to understand what I am asking for. I want the router to be sim free incase I need to use it with another provider. Can you assist please.
    Hi ,

    Thanks for getting in contact with us here.

    I understand your request completely.

    Please feel free to PM me your full name, account number, IMEI number from the device and the make & model, I would be happy to look into this for you.

    Thanks

    Thomas


  • #3
    Flankerb
    Registered Users, Registered Users 2 Posts: 220 ✭✭Flankerb


    eir: Thomas wrote: »
    Hi ,

    Thanks for getting in contact with us here.

    I understand your request completely.

    Please feel free to PM me your full name, account number, IMEI number from the device and the make & model, I would be happy to look into this for you.

    Thanks

    Thomas

    Thanks very much for sorting this Thomas


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Flankerb wrote: »
    eir: Thomas wrote: »
    Hi ,

    Thanks for getting in contact with us here.

    I understand your request completely.

    Please feel free to PM me your full name, account number, IMEI number from the device and the make & model, I would be happy to look into this for you.

    Thanks

    Thomas

    Thanks very much for sorting this Thomas
    No problem at all.

    Thanks

    Thomas


  • #5
    itanash0
    Registered Users, Registered Users 2 Posts: 6 ✭itanash0


    eir: Thomas wrote: »
    Flankerb wrote: »
    eir: Thomas wrote: »
    Hi ,

    Thanks for getting in contact with us here.

    I understand your request completely.

    Please feel free to PM me your full name, account number, IMEI number from the device and the make & model, I would be happy to look into this for you.

    Thanks

    Thomas

    Thanks very much for sorting this Thomas
    No problem at all.

    Thanks

    Thomas
    Hello Thomas, I have the same query as Flankerb. Thanks very much in advance.


  • #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    itanash0 wrote: »
    eir: Thomas wrote: »
    Flankerb wrote: »
    eir: Thomas wrote: »
    Hi ,

    Thanks for getting in contact with us here.

    I understand your request completely.

    Please feel free to PM me your full name, account number, IMEI number from the device and the make & model, I would be happy to look into this for you.

    Thanks

    Thomas

    Thanks very much for sorting this Thomas
    No problem at all.

    Thanks

    Thomas
    Hello Thomas, I have the same query as Flankerb. Thanks very much in advance.
    Hi  itanash0,

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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  • #7
    itanash0
    Registered Users, Registered Users 2 Posts: 6 ✭itanash0


    I still haven't received any code. do you have any news ?


  • #8
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    itanash0 wrote: »
    I still haven't received any code. do you have any news ?
    Hi there itanash0

    Have you looked in your spam folder to see if this is there?

    -Kyle


  • #9
    itanash0
    Registered Users, Registered Users 2 Posts: 6 ✭itanash0


    I have and nothing. Can you resend ? It's been two weeks now !!!


  • #10
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    itanash0 wrote: »
    I have and nothing. Can you resend ? It's been two weeks now !!!
    Hi itanash0 ,

    I escalated this on to our admin team when received originally.

    I will request an update for you and get back to you.

    Thanks

    Thomas


  • #11
    itanash0
    Registered Users, Registered Users 2 Posts: 6 ✭itanash0


    eir: Thomas wrote: »
    Hi itanash0 ,

    I escalated this on to our admin team when received originally.

    I will request an update for you and get back to you.

    Thanks

    Thomas
    Hi Thomas, do you have any news ?


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  • #12
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    itanash0 wrote: »
    eir: Thomas wrote: »
    Hi itanash0 ,

    I escalated this on to our admin team when received originally.

    I will request an update for you and get back to you.

    Thanks

    Thomas
    Hi Thomas, do you have any news ?
    Hi there itanash0

    Thomas is not in today so would you mind sending me all the information you sent him in that PM and I'll have a look at this for you?

    -Kyle


  • #13
    itanash0
    Registered Users, Registered Users 2 Posts: 6 ✭itanash0


    eir: Kyle wrote: »
    itanash0 wrote: »
    eir: Thomas wrote: »
    Hi itanash0 ,

    I escalated this on to our admin team when received originally.

    I will request an update for you and get back to you.

    Thanks

    Thomas
    Hi Thomas, do you have any news ?
    Hi there itanash0

    Thomas is not in today so would you mind sending me all the information you sent him in that PM and I'll have a look at this for you?

    -Kyle
    Hi Kyle, Thomas, Do you have any news ? I sent all the details to have a code to unlock my Huawei B315 3 weeks ago and was told that I would receive the code between 3 to 10 working days. However, still nothing has happened. Please help


  • #14
    eir: Kyle
    Closed Accounts Posts: 419 ✭✭eir: Kyle


    itanash0 wrote: »
    eir: Kyle wrote: »
    itanash0 wrote: »
    eir: Thomas wrote: »
    Hi itanash0 ,

    I escalated this on to our admin team when received originally.

    I will request an update for you and get back to you.

    Thanks

    Thomas
    Hi Thomas, do you have any news ?
    Hi there itanash0

    Thomas is not in today so would you mind sending me all the information you sent him in that PM and I'll have a look at this for you?

    -Kyle
    Hi Kyle, Thomas, Do you have any news ? I sent all the details to have a code to unlock my Huawei B315 3 weeks ago and was told that I would receive the code between 3 to 10 working days. However, still nothing has happened. Please help
    Hi itanash0

    I have responded to your PM and will keep you up to date there

    -Kyle


  • #15
    itanash0
    Registered Users, Registered Users 2 Posts: 6 ✭itanash0


    eir: Kyle wrote: »
    itanash0 wrote: »
    eir: Kyle wrote: »
    itanash0 wrote: »
    eir: Thomas wrote: »
    Hi itanash0 ,

    I escalated this on to our admin team when received originally.

    I will request an update for you and get back to you.

    Thanks

    Thomas
    Hi Thomas, do you have any news ?
    Hi there itanash0

    Thomas is not in today so would you mind sending me all the information you sent him in that PM and I'll have a look at this for you?

    -Kyle
    Hi Kyle, Thomas, Do you have any news ? I sent all the details to have a code to unlock my Huawei B315 3 weeks ago and was told that I would receive the code between 3 to 10 working days. However, still nothing has happened. Please help
    Hi itanash0

    I have responded to your PM and will keep you up to date there

    -Kyle
    thank you very much


  • #16
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    itanash0 wrote: »
    eir: Kyle wrote: »
    itanash0 wrote: »
    eir: Kyle wrote: »
    itanash0 wrote: »
    eir: Thomas wrote: »
    Hi itanash0 ,

    I escalated this on to our admin team when received originally.

    I will request an update for you and get back to you.

    Thanks

    Thomas
    Hi Thomas, do you have any news ?
    Hi there itanash0

    Thomas is not in today so would you mind sending me all the information you sent him in that PM and I'll have a look at this for you?

    -Kyle
    Hi Kyle, Thomas, Do you have any news ? I sent all the details to have a code to unlock my Huawei B315 3 weeks ago and was told that I would receive the code between 3 to 10 working days. However, still nothing has happened. Please help
    Hi itanash0

    I have responded to your PM and will keep you up to date there

    -Kyle
    thank you very much
    No problem, I'll pass this feedback on to Kyle. 

    Thanks 

    Tracey 


  • #17
    gabmullark
    Registered Users, Registered Users 2 Posts: 7 ✭gabmullark


    Hi,

    I have the same issue as Flankerb, @eir, is this something can help me with?

    Thanks,
    G


  • #18
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    gabmullark wrote: »
    Hi,

    I have the same issue as Flankerb, @eir, is this something can help me with?

    Thanks,
    G
    Hi there gabmullark,

    I can, of course, look into this for you. Could you just PM me the following account details, please.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address
    6) IMEI for device
    7) Make and model of the device

    ~Kellie


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