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Macbook App Store Corrupted?

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  • 10-02-2018 5:30pm
    #1
    pm1977x
    Registered Users Posts: 1,213 ✭✭✭


    Hi, updated my Macbook Pro from Yosemite to High Sierra 10.13.2 and all went swimmingly, except the App store seems broken or corrupted - if I try to download a new app it just shows the progress bar for the app but the bar doesn't move - if I click on 'updates' it just hangs forever.

    Have tried signing out, guest user, deleting various things suggested online elsewhere but can't find anyone else who has this exact problem. I don't have a backup of Yosemite or a TimeMachine backup from before the update (yes, I'm an idiot! :mad:) and I can't update High Sierra as I need to do that through the App store...

    Any ideas out there?


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    #2
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,668 CMod ✭✭✭✭Sad Professor


    Did you try this
    Open Terminal Application. Copy and paste the following command into the command line prompt:

    defaults write com.apple.appstore ShowDebugMenu -boot true ; killall AppStore ; exit

    Open the App Store Back up. Sign out of it (Store > Sign out). From the Debug Menu, choose both "Clear cookies" and "reset application"

    Next,

    Open Finder, from the menu bar Go.. > Go to Folder...
    copy and paste the following path: ~/Library/Preferences/
    Delete the following two items:
    com.apple.appstore.plist
    com.apple.installer.plist

    Reboot your machine and see if the problem persists.

    https://discussions.apple.com/thread/5263609?start=0&tstart=0


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    #3
    pm1977x
    Registered Users Posts: 1,213 ✭✭✭pm1977x


    Thanks for the reply - have deleted many Library files before but didn't work - hadn't done the Terminal bit first though.

    Currently can't sign out of the App store as it is beachballing when I click 'Store' but I have a feeling the App Store debug menu has been removed in the last year or so?


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    #4
    aidpears
    Registered Users Posts: 6 ✭aidpears


    Time to time I had the same trouble with App Store


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    #5
    Sad Professor
    Moderators, Category Moderators, Arts Moderators, Entertainment Moderators, Technology & Internet Moderators Posts: 22,668 CMod ✭✭✭✭Sad Professor


    pm1977x wrote: »
    Thanks for the reply - have deleted many Library files before but didn't work - hadn't done the Terminal bit first though.

    Currently can't sign out of the App store as it is beachballing when I click 'Store' but I have a feeling the App Store debug menu has been removed in the last year or so?

    You have to enable the debug menu using the Terminal command.


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