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Helpling charges (Hassle)

  • 05-02-2018 6:17pm
    #1
    Beanybabog
    Registered Users, Registered Users 2 Posts: 1,455 ✭✭✭


    Has anyone been charged a cancellation fee with Helpling? After finally getting a cleaner while they looked for a month she rescheduled last minute twice and ultimately failed to show up. It has been five weeks since I originally signed up with the company for this service and have had no cleanings. I cannot cancel on my app without incurring a €50.00 fee and when I emailed they quoted me GBP£60 fee


Comments

  • #2
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    Their terms and conditions state €50 fee for cancellations. Rather than cancel, raise a dispute with them for failing to deliver the service.


  • #3
    Beanybabog
    Registered Users, Registered Users 2 Posts: 1,455 ✭✭✭Beanybabog


    Lucille Tender Pain wrote: »
    Their terms and conditions state €50 fee for cancellations. Rather than cancel, raise a dispute with them for failing to deliver the service.

    That's not much use though as I do not want the cleaner who let me down 3 times already, and since she is booked in I need to cancel


  • #4
    KatieBelle92
    Registered Users, Registered Users 2 Posts: 46 ✭KatieBelle92


    You can use the "change cleaner" option


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