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Contract Change

  • 05-02-2018 12:24pm
    #1
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭


    Having received a notification of a price increase in my contract,a contract which is less than 4 months in operation, (what value is a contract when terms and conditions can be changed at the whim of the supplier) I have spent 35 minutes listening to music while I waited to speak to a human being at Eir.  The wording in my notification is not very clear and I wish to know if this increase is relevant to me.  Can a rep of Eir on here find this out for me please so as I can make a decision whether I will opt out of my contract or continue with Eir.  Thank you.


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Riva10 wrote: »
    Having received a notification of a price increase in my contract,a contract which is less than 4 months in operation, (what value is a contract when terms and conditions can be changed at the whim of the supplier) I have spent 35 minutes listening to music while I waited to speak to a human being at Eir.  The wording in my notification is not very clear and I wish to know if this increase is relevant to me.  Can a rep of Eir on here find this out for me please so as I can make a decision whether I will opt out of my contract or continue with Eir.  Thank you.
    Hi Riva10 ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Thanks Thomas for prompt reply.  PM sent


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Riva10 wrote: »
    Thanks Thomas for prompt reply.  PM sent
    I will reply to your PM shortly.

    Thanks

    Thomas


  • #5
    Riva10
    Banned (with Prison Access) Posts: 1,280 ✭✭✭Riva10


    Any update Thomas on my query.? 


  • #6
    vicwatson
    Registered Users, Registered Users 2 Posts: 28,404 ✭✭✭✭vicwatson


    “Having received a notification of a price increase in my contract,a contract which is less than 4 months in operation, (what value is a contract when terms and conditions can be changed at the whim of the supplier) I have spent 35 minutes listening to music while I waited to speak to a human being at Eir. The wording in my notification is not very clear and I wish to know if this increase is relevant to me. Can a rep of Eir on here find this out for me please so as I can make a decision whether I will opt out of my contract or continue with Eir. Thank you.”

    +1000

    Will you sort me out too via PM? It’s that or the CCPC


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  • #7
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    vicwatson wrote: »
    “Having received a notification of a price increase in my contract,a contract which is less than 4 months in operation, (what value is a contract when terms and conditions can be changed at the whim of the supplier) I have spent 35 minutes listening to music while I waited to speak to a human being at Eir.  The wording in my notification is not very clear and I wish to know if this increase is relevant to me.  Can a rep of Eir on here find this out for me please so as I can make a decision whether I will opt out of my contract or continue with Eir.  Thank you.”

    +1000

    Will you sort me out too via PM? It’s that or the CCPC
    Hi vicwatson ,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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