Contract Change

Riva10

Having received a notification of a price increase in my contract,a contract which is less than 4 months in operation, (what value is a contract when terms and conditions can be changed at the whim of the supplier) I have spent 35 minutes listening to music while I waited to speak to a human being at Eir.  The wording in my notification is not very clear and I wish to know if this increase is relevant to me.  Can a rep of Eir on here find this out for me please so as I can make a decision whether I will opt out of my contract or continue with Eir.  Thank you.

eir: Thomas

Riva10 wrote: »

Having received a notification of a price increase in my contract,a contract which is less than 4 months in operation, (what value is a contract when terms and conditions can be changed at the whim of the supplier) I have spent 35 minutes listening to music while I waited to speak to a human being at Eir.  The wording in my notification is not very clear and I wish to know if this increase is relevant to me.  Can a rep of Eir on here find this out for me please so as I can make a decision whether I will opt out of my contract or continue with Eir.  Thank you.

Hi Riva10 ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

Riva10

Thanks Thomas for prompt reply.  PM sent

eir: Thomas

Riva10 wrote: »

Thanks Thomas for prompt reply.  PM sent

I will reply to your PM shortly.

Thanks

Thomas

Riva10

Any update Thomas on my query.? 

vicwatson

“Having received a notification of a price increase in my contract,a contract which is less than 4 months in operation, (what value is a contract when terms and conditions can be changed at the whim of the supplier) I have spent 35 minutes listening to music while I waited to speak to a human being at Eir. The wording in my notification is not very clear and I wish to know if this increase is relevant to me. Can a rep of Eir on here find this out for me please so as I can make a decision whether I will opt out of my contract or continue with Eir. Thank you.”

+1000

Will you sort me out too via PM? It’s that or the CCPC

eir: Thomas

vicwatson wrote: »

“Having received a notification of a price increase in my contract,a contract which is less than 4 months in operation, (what value is a contract when terms and conditions can be changed at the whim of the supplier) I have spent 35 minutes listening to music while I waited to speak to a human being at Eir.  The wording in my notification is not very clear and I wish to know if this increase is relevant to me.  Can a rep of Eir on here find this out for me please so as I can make a decision whether I will opt out of my contract or continue with Eir.  Thank you.”

+1000

Will you sort me out too via PM? It’s that or the CCPC

Hi vicwatson ,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas