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Currys PC World - Beware - ****e customer service

  • 03-02-2018 2:46pm
    #1
    Fatz1966
    Registered Users, Registered Users 2 Posts: 13 ✭


    Bought an ipod for my daughter, which was faulty. After 30+ phone calls and 3 visits to the shop (40 miles round trip) they called me to come in and get a replacement. Having told my daughter her Christmas present was coming, when i got there (the day after their invitation) they said they didnt have any in stock, they could order one which would take 10-14 days more or I could pay €60 (subsequently reduced to €40) for another model, so i could take something home. They clearly do not give a ****e about their customer experience and should be avoided.


Comments

  • #2
    Zhane
    Registered Users, Registered Users 2 Posts: 1,156 ✭✭✭Zhane


    Fatz1966 wrote: »
    Bought an ipod for my daughter, which was faulty. After 30+ phone calls and 3 visits to the shop (40 miles round trip) they called me to come in and get a replacement. Having told my daughter her Christmas present was coming, when i got there (the day after their invitation) they said they didnt have any in stock, they could order one which would take 10-14 days more or I could pay €60 (subsequently reduced to €40) for another model, so i could take something home. They clearly do not give a ****e about their customer experience and should be avoided.

    Why don’t you give Apple a call? If the iPod is faulty they might replace it under their warranty?


  • #3
    Fatz1966
    Registered Users, Registered Users 2 Posts: 13 ✭Fatz1966


    Zhane wrote: »
    Why don’t you give Apple a call? If the iPod is faulty they might replace it under their warranty?

    Cheers - the problem was they didnt have any on site except ones €60 dearer - after telling me to come in. Not a problem with Apple - just #Currys PC World.


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