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re: incorrect bill

user997 · 2018-02-02 11:59:50

Hi, I recently signed up for a broadband / phone package for €40 per month for the first 12 months. However, my bill for the first month was €68. Is there any reason for this overcharging? Regards. user997

02-02-2018 11:59am

#1

user997

Registered Users, Registered Users 2 Posts: 12 ✭

Join Date: April 2009

Posts: 3

Hi,

I recently signed up for a broadband / phone package for €40 per month for the first 12 months.

However, my bill for the first month was €68.

Is there any reason for this overcharging?

Regards.
user997

0

Comments

#2 02-02-2018 12:01pm

eir: Thomas

Closed Accounts Posts: 1,241 ✭✭✭

Join Date: December 2017

Posts: 1225

user997 wrote: »

Hi,

I recently signed up for a broadband / phone package for €40 per month for the first 12 months.

However, my bill for the first month was €68.

Is there any reason for this overcharging?

Regards.
user997

Hi user997,

I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks

Thomas

0