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re: incorrect bill

  • 02-02-2018 11:59AM
    #1
    user997
    Registered Users, Registered Users 2 Posts: 12 ✭


    Hi,

    I recently signed up for a broadband / phone package for €40 per month for the first 12 months.

    However, my bill for the first month was €68.

    Is there any reason for this overcharging?

    Regards.
    user997


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    user997 wrote: »
    Hi,

    I recently signed up for a broadband / phone package for €40 per month for the first 12 months.

    However, my bill for the first month was €68.

    Is there any reason for this overcharging?

    Regards.
    user997
    Hi user997,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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