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Sim only upgrade - 18 month contract???

  • 30-01-2018 8:49pm
    #1
    spongerobinson
    Registered Users, Registered Users 2 Posts: 569 ✭✭✭


    Hi folks,

    So I've just come off live chat after upgrading my sim only 1gb contract to a sim only 10gb contract. The confirmation email I've received states an 18 month contract applies?? I've seen other posts online where it has been confirmed this is an email error, and that 30 day contract is correct. It also states an 18 month contract when I log in to My Eir? Can you confirm what is going on here? I did not give permission to sign up to an 18 month contract, and would like it verified that I am indeed on a 30 day contract. Thanks.


Comments

  • #2
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    spongerobinson wrote: »
    Hi folks,

    So I've just come off live chat after upgrading my sim only 1gb contract to a sim only 10gb contract. The confirmation email I've received states an 18 month contract applies?? I've seen other posts online where it has been confirmed this is an email error, and that 30 day contract is correct. It also states an 18 month contract when I log in to My Eir? Can you confirm what is going on here? I did not give permission to sign up to an 18 month contract, and would like it verified that I am indeed on a 30 day contract. Thanks.
    Hi spongerobinson,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


  • #3
    spongerobinson
    Registered Users, Registered Users 2 Posts: 569 ✭✭✭spongerobinson


    eir: Thomas wrote: »
    Hi spongerobinson,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas

    Pm sent, thanks.


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    spongerobinson wrote: »
    eir: Thomas wrote: »
    Hi spongerobinson,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas

    Pm sent, thanks.
    I have replied to your PM.

    Thanks

    Thomas


  • #5
    Hendrickp
    Registered Users, Registered Users 2 Posts: 364 ✭✭Hendrickp


    eir: Thomas wrote: »
    spongerobinson wrote: »
    eir: Thomas wrote: »
    Hi spongerobinson,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas

    Pm sent, thanks.
    I have replied to your PM.

    Thanks

    Thomas
    Can I get a reply to my query Thomas which is about the exact same thing. Its been nearly a week since I asked this question on boards. I've already PM'd the reps twice.


  • #6
    Skedaddle
    Closed Accounts Posts: 777 ✭✭✭Skedaddle


    It says on their website it's "[font=GT-Walsheim-Regular, Arial]All plans subject to a 30 day rolling contract" for SIM only.[/font]
    [font=GT-Walsheim-Regular, Arial]It sounds like an error, but you can never be sure until you get it in writing. The reality is that you didn't agree to an 18-month contract, so it would be unenforcible anyway. You can't just notify someone that "surprise! gotcha!! You're in an 18 month contract now muahaha!"[/font]
    Contract law simply doesn't work like that. So, if you didn't agree to an 18-month contract, you're not in one.

    If you're getting no clarification, get onto ComReg and ask them to clarify it for you.

    Eir: Perhaps you should identify the error in your system that's sending out these emails and send a clarification to all customers who've received it?


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  • #7
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Hendrickp wrote: »
    eir: Thomas wrote: »
    spongerobinson wrote: »
    eir: Thomas wrote: »
    Hi spongerobinson,

    I'm very sorry to hear about the issues you've been having and I apologize for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas

    Pm sent, thanks.
    I have replied to your PM.

    Thanks

    Thomas
    Can I get a reply to my query Thomas which is about the exact same thing. Its been nearly a week since I asked this question on boards. I've already PM'd the reps twice.
    Hi Hendrickp,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused. 

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks 

    Thomas


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