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SEPA transfer to non-existing/closed account

  • 30-01-2018 3:41pm
    #1
    DanielS35
    Registered Users, Registered Users 2 Posts: 26 ✭


    Hello,

    I hope all well.

    I did SEPA transfer some amount of money to my sister-in-law account. 
    She told me after the fact that she is not using the account anymore and it's probably closed.

    Will the money bounce back to my account?
    Is there a chance that the same account numer was reused for different customer?

    I can provide more details on PM.

    Thank you!

    Best
    Dan


Comments

  • #2
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    DanielS35 wrote: »
    Hello,

    I hope all well.

    I did SEPA transfer some amount of money to my sister-in-law account. 
    She told me after the fact that she is not using the account anymore and it's probably closed.

    Will the money bounce back to my account?
    Is there a chance that the same account numer was reused for different customer?

    I can provide more details on PM.

    Thank you!

    Best
    Dan

    Hi Dan,

    Thanks for contacting us on Boards and hope you're well too. smile.png 

    When you make a transfer to an account that has been closed this usually five working days. If this doesn't occur then we would advise you to send a message when logged into your account on 365 Online by selecting the Service Desk and the Ask a Question option. An advisor can then request a trace on this transfer for you.
    Please let us know if we can help with any other query.

    Thanks,
    Sarah


  • #3
    DanielS35
    Registered Users, Registered Users 2 Posts: 26 ✭DanielS35


    Bank of Ireland: Sarah wrote: »
    DanielS35 wrote: »
    Hello,

    I hope all well.

    I did SEPA transfer some amount of money to my sister-in-law account. 
    She told me after the fact that she is not using the account anymore and it's probably closed.

    Will the money bounce back to my account?
    Is there a chance that the same account numer was reused for different customer?

    I can provide more details on PM.

    Thank you!

    Best
    Dan

    Hi Dan,

    Thanks for contacting us on Boards and hope you're well too. smile.png 

    When you make a transfer to an account that has been closed this usually five working days. If this doesn't occur then we would advise you to send a message when logged into your account on 365 Online by selecting the Service Desk and the Ask a Question option. An advisor can then request a trace on this transfer for you.
    Please let us know if we can help with any other query.

    Thanks,
    Sarah
    Thanks Sarah!:). I already did send message via Service Desk before. Good to know I am on the right track to track my money. I did transfer on the 26th Jan so should know by the end of this week and hopefully will get info from Service Desk. 

    Best,
    Dan


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