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Charged exit fee incorrectly

  • 27-01-2018 4:22pm
    #1
    Registered Users, Registered Users 2 Posts: 452 ✭✭


    Hi. I was charged an early leaving exit fee incorrectly. Thus happened even though I left after the 12 month contract expired. When I questioned this EI said it was a systematic error. If this is true then many customers will surely be affected too. EI admitted their mistake and refunded me the €50 exit fee they originally charged me. I still feel aggrieved and know that if I wasn't so diligent in checking and questioning my bill the €50 exit fee would most likely have gone into EIs profits. I sent an official formal complaint and await a full detailed response.


Comments

  • Company Representative Posts: 361 Verified rep Electric Ireland: Aoife


    Hi horsebox7,

    We're sorry to read this.

    If you would like us to check your account for you, please send us a private message with your details:

    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (Yes/No)
    We can then look into your query for you.

    Thanks,

    Aoife


  • Registered Users, Registered Users 2 Posts: 452 ✭✭horsebox7


    Hi horsebox7,

    We're sorry to read this.

    If you would like us to check your account for you, please send us a private message with your details:

    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (Yes/No)


    [*]We can then look into your query for you.

    Thanks,

    Aoife


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