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Topped up 2 days early. Credit taken immediately ???

  • 26-01-2018 01:59PM
    #1
    mgbgt1978
    Registered Users, Registered Users 2 Posts: 4,233 ✭✭✭


    Hi, I am on the Simply Unlimited €20 28 day plan. My current cycle was due to end on 27/01. On 25/01 i topped up by €20 to ensure I would have enough credit in my account to cover the next cycle.
    However the minute I topped up the €20 was taken and a new 28 day cycle started from 26/01.
    Is this normal ? If I top up by two separate €10's ahead of the due date instead will that ensure I get the full 28 days which I am paying for ?
    Thanks,
    John.


Comments

  • #2
    eir: Kevin
    Closed Accounts Posts: 46 ✭eir: Kevin


    Hi there, 

    Thanks for getting in touch. Do you know if you have any active add-ons on your account?


    -Kevin


  • #3
    mgbgt1978
    Registered Users, Registered Users 2 Posts: 4,233 ✭✭✭mgbgt1978


    Hi Kevin, no active Add-ons .
    Just the Simply unlimited €20 unlimited Talk/Text 15GB. I joined while Meteor/Eir were doing an offer on this plan (€20 instead of €30).


  • #4
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    mgbgt1978 wrote: »
    Hi Kevin, no active Add-ons .
    Just the Simply unlimited €20 unlimited Talk/Text 15GB. I joined while Meteor/Eir were doing an offer on this plan (€20 instead of €30).
    Hi mgbgt1978,

    Would you like to send me your full name, mobile number & pin? I would be happy to look into this for you.

    Thanks

    Thomas


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