Netamo problem - pulling hair out :(

Sheep Shagger

Apologies if something similar is already here but I couldn't find it via a search.

We changed broadband provider so have a new password, since the changeover the Netamo box (in the lounge in our case) is not talking to the boiler.

This means the boiler stays on constantly (not reacting to Netamo reaching desired temperature). The beside the boiler is showing a white light.

Any ideas what it might be?

punisher5112

Sheep Shagger wrote: »

Apologies if something similar is already here but I couldn't find it via a search.

We changed broadband provider so have a new password, since the changeover the Netamo box (in the lounge in our case) is not talking to the boiler.

This means the boiler stays on constantly (not reacting to Netamo reaching desired temperature). The beside the boiler is showing a white light.

Any ideas what it might be?

You need to log into the app and change WiFi settings and password.

MickH503

In the App go to the menu --> Manage My Home --> Relay --> Setup Wifi

woidoi

It's odd that the Netatmo is staying on regardless of internet disconnection. It should just continue with the last schedule running, e.g. for me 18 degrees at night, 20 in the morning, 18 during the day, 20 in the evening. And you should have been able to move the Temp up and down on the stat.

Info from the Netatmo website confirms this -

In the event of an Internet outage:

The Thermostat will continue to operate like any other non-connected thermostat, that is to say, it will continue to regulate the heating according to the latest setpoint applied before the outage (Schedule, Away mode, Frost-Guard mode, manual setpoint).

During the outage:

you cannot interact remotely or modify schedules or settings, but you can still force manual settings by clicking on the Thermostat's or Valves physical buttons (Manual Boost). The duration of manual settings is that which is fixed by default in the advanced application settings; default duration of manual settings.

Anyway, hope you got sorted.

okedoke

Happened to me also took ages to figure it out.

Pull unit with whit light off it’s casing on the wall. Plug it into a pc using a mini/micro usb (can’t remember which)
It will prompt you too download a utility from netatmo. In this utility you can change your Wi-Fi name and password. No mention of this in the manual!

Sheep Shagger

Thanks guys - will try those and report back

Sheep Shagger

Worked a treat - thanks lads.

Sheep Shagger

Problem has started again

Any other ideas lads, may have to get someone to have a look at it. Anyone know if that's an electrician or a boiler guy (suspect problem is boiler so maybe the latter).

The high horse brigade

Sheep Shagger wrote: »

Problem has started again

Any other ideas lads, may have to get someone to have a look at it. Anyone know if that's an electrician or a boiler guy (suspect problem is boiler so maybe the latter).

How is it wired? Are you putting the full load of the boiler through the relay? I'm pretty sure it's only rated for 2A. Could it be welding together due to overloading?