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Why no contact regarding tablet offer?

  • 23-01-2018 10:29AM
    #1
    lostinNaas
    Registered Users, Registered Users 2 Posts: 111 ✭✭


    I signed up with Eir in December, and availed of free tablet offer. Your website says:

    [font=Arial, sans-serif]"Once all elements of your bundle have activated and your 14 day cooling off period has expired, we will send you your unique voucher code to redeem your tablet. Simply follow the redemption instructions in the email and we will deliver your tablet right to your home!"[/font]
    My 14 days expired on January 2, but I did not receive any email. 
    I phoned Eir and was given a story about "3rd party fulfillment" and it taking up to 30 days to send emails, and nothing your support department could do about it. 
    My agreement is with Eir, and I have no interest in how you arrange your offer fulfillment, and the agreement said nothing about waiting a further 30 days after the cooling off period. Please honour your agreement.


Comments

  • #2
    [Deleted User]
    Posts: 883 ✭✭✭ [Deleted User]


    Goos luck with it. Reading some of the offers below about a 50euro one for all voucher that dont get honored. 


  • #3
    [Deleted User]
    Posts: 883 ✭✭✭ [Deleted User]


    Goos luck with it. Reading some of the offers below about a 50euro one for all voucher that dont get honored. 


  • #4
    eir: Kevin
    Closed Accounts Posts: 46 ✭eir: Kevin


    lostinNaas wrote: »
    I signed up with Eir in December, and availed of free tablet offer. Your website says:

    [font=Arial, sans-serif]"Once all elements of your bundle have activated and your 14 day cooling off period has expired, we will send you your unique voucher code to redeem your tablet. Simply follow the redemption instructions in the email and we will deliver your tablet right to your home!"[/font]
    My 14 days expired on January 2, but I did not receive any email. 
    I phoned Eir and was given a story about "3rd party fulfillment" and it taking up to 30 days to send emails, and nothing your support department could do about it. 
    My agreement is with Eir, and I have no interest in how you arrange your offer fulfillment, and the agreement said nothing about waiting a further 30 days after the cooling off period. Please honour your agreement.
    Hi there,

    I'm sorry to hear of the delay with your tablet. Can you send me a PM with your account number and I can check the status of that for you?



    Thanks,
    Kevin


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