Sky broadband not working

Noodle Scratcher

Hi,

My Sky broadband stopped working the other day out of the blue. After a forty minute phone call with Sky I was basically told it could take days or weeks! for a service engineer to call out. I renewed a twelve month contract last September, so what I’d like to know is have they now broken this contract by not providing me with a service I’ve paid for?

Marlow

Noodle Scratcher wrote: »

Hi,

My Sky broadband stopped working the other day out of the blue. After a forty minute phone call with Sky I was basically told it could take days or weeks! for a service engineer to call out. I renewed a twelve month contract last September, so what I’d like to know is have they now broken this contract by not providing me with a service I’ve paid for?

What do the terms and conditions say on, how much time they have to fix a fault.

They would only have broken the contract, if you have been given a SLA (Service Level Agreement) .. so a maximum time, in which they have to dispatch an engineer. And if they then exceed that, that's the point, where you can fight the contract.

/M

Noodle Scratcher

Looks like they have 10 days to send out an engineer. Thanks.

Marlow

Noodle Scratcher wrote: »

Looks like they have 10 days to send out an engineer. Thanks.

Always read the small print before signing the contract

That's probably even 10 work days, so 2 weeks. Once they exceed that, they'd be in breach of the contract and you could leave.

/M

Noodle Scratcher

There was a lot of small print!

Marlow

Noodle Scratcher wrote: »

There was a lot of small print!

I don't doubt it.

/M

ED E

All res packages from the big players run 10wking days. They're based on OE offerings.

The next rung on the ladder is 8hrs, and 4hrs, both at greater than 200% cost so no home user will ever elect to use them.