Amazon charging £9.00 for return

Pangea

Hi I noticed Amazon have a new policy, I tried to return an unopened playstation game, and it is charging me £9, there is also an option for refund via gift card but this still charges the £9! Is returns via online change of mind not free or have I just been spoiled over the years? :pac:

my3cents

I've never had free change of mind returns but if you can think up a good excuse then its free.

Pangea

my3cents wrote: »

I've never had free change of mind returns but if you can think up a good excuse then its free.

Ok thanks, fair enough come to think of it I cant remember the last time I had a change of mind return so maybe I am just not used to it.

I actually tried cancelling it before it shipped but it was too late and amazon said I could return it, I'l get onto their help they are usually very good.

njs030

Change of mind return has never been free, only if it's faulty or not as described.

Sparko

I was in a similar situation with a game before Christmas, same as you it hadn't yet shipped but was too late to cancel seemingly.

Once it arrived I followed the returns process but chose something like "incompatible" as the reason and there was no return cost. Received a full refund shortly thereafter and dropped it into my local post office with the provided label.

If they follow up I'll say I bought it for the wrong console or something!

Sleeper12

Doesn't the EU have a 14 day cooling off period for all online sales within the EU?

Even change of mind is covered

L1011

Sparko wrote: »

I was in a similar situation with a game before Christmas, same as you it hadn't yet shipped but was too late to cancel seemingly.

Once it arrived I followed the returns process but chose something like "incompatible" as the reason and there was no return cost. Received a full refund shortly thereafter and dropped it into my local post office with the provided label.

If they follow up I'll say I bought it for the wrong console or something!

Don't encourage/suggest fraud

njs030

Sleeper12 wrote: »

Doesn't the EU have a 14 day cooling off period for all online sales within the EU?

Even change of mind is covered

It's covered to return the item but you have to pay return postage.

Grab All Association

notjustsweet wrote: »

It's covered to return the item but you have to pay return postage.

Isn’t the OP entitled to use a cheaper method of return of his own choosing then? I recently sent a package envelope registered to the USA for €7.50 so £9.00 return is a rip off.

T-Maxx

I fail to understand why some people think postage should be free.

davo10

Grab All Association wrote: »

Isn’t the OP entitled to use a cheaper method of return of his own choosing then? I recently sent a package envelope registered to the USA for €7.50 so £9.00 return is a rip off.

That's fine if it's a cheap item, but if it's damaged during postage then you won't have any comeback. Insurance with an post packages is quite expensive.

Cabaal

Pangea wrote: »

Hi I noticed Amazon have a new policy, I tried to return an unopened playstation game, and it is charging me £9, there is also an option for refund via gift card but this still charges the £9! Is returns via online change of mind not free or have I just been spoiled over the years? :pac:

Nothing new at all,
amazon has always stated returns for change of mind can be charged for, it's always been stated in their return policy.

dudara

Sleeper12 wrote: »

Doesn't the EU have a 14 day cooling off period for all online sales within the EU?

Even change of mind is covered

Absolutely, online or distance sales are subject to a 14 day cooling off period, from date of receipt, where you can return the goods, no questions, for a full refund.

However, you are still liable for the cost of returning the goods in a change of mind situation. Some retailers are extra generous and will cover the cost of such returns.

SweetCaliber

dudara wrote: »

Absolutely, online or distance sales are subject to a 14 day cooling off period, from date of receipt, where you can return the goods, no questions, for a full refund.

However, you are still liable for the cost of returning the goods in a change of mind situation. Some retailers are extra generous and will cover the cost of such returns.

Yep, https://www.ccpc.ie/consumers/shopping/buying-online/if-things-dont-go-as-planned/

4th sentence onwards in the first paragraph.

Del2005

Pangea wrote: »

Ok thanks, fair enough come to think of it I cant remember the last time I had a change of mind return so maybe I am just not used to it.

I actually tried cancelling it before it shipped but it was too late and amazon said I could return it, I'l get onto their help they are usually very good.

You could have refused delivery and then it would have been returned free.

my3cents

Del2005 wrote: »

You could have refused delivery and then it would have been returned free.

Thats a good idea when a signature is needed and the delivery system works as it should but with iParcel and their Irish partner Fastway you are just as likely to have the goods dumped on your doorstep and have the driver sign for it.

Then how do you refuse goods that don't require a signature, I still get a lot of Amazon stuff through An Post that I don't have to sign for?

njs030

Del2005 wrote: »

You could have refused delivery and then it would have been returned free.

No they can still charge you for the cost of return courier.

Farmer Bob

Sleeper12 wrote: »

Doesn't the EU have a 14 day cooling off period for all online sales within the EU?

Yes it does.

It doesn't mean that the seller has to swallow the return cost though.

https://www.ccpc.ie/consumers/shopping/buying-online/your-rights-online/

When you buy online, you are given a cooling-off period of 14 days. This means you have the right to cancel an order for any reason within this period. If you buy a product online, the cooling off period ends 14 days after you receive it.

You must also return the item within 14 days from the day you cancelled. If you cancel the order because you change your mind, you may have to pay for the cost of returning it. But, if the item is faulty, then you do not have to pay for the cost of returning it. The business must refund you any standard delivery costs you paid. They don’t have to refund you any additional delivery costs for example if the item was delivered by priority posting.