Not getting 4G on iPhone 5

BuzzG

Hi,
I've an eir mobile SIM with an active plan which should include the capability to access the 4G network and I get E/3G without issue but not getting 4G. I've checked to ensure 4G is enabled within Settings > Mobile Data > Data Roaming. I've also tried a suggestion I saw in an earlier post of putting the phone in flight mode for 10 mins but no joy. Could someone check for me that 4G is enabled for my SIM. I can PM the details once I get a response from a representative. Thx.

eir: Thomas

BuzzG wrote: »

Hi,
I've an eir mobile SIM with an active plan which should include the capability to access the 4G network and I get E/3G without issue but not getting 4G. I've checked to ensure 4G is enabled within Settings > Mobile Data > Data Roaming. I've also tried a suggestion I saw in an earlier post of putting the phone in flight mode for 10 mins but no joy. Could someone check for me that 4G is enabled for my SIM. I can PM the details once I get a response from a representative. Thx.

Hi BuzzG, 

I'm very sorry to hear about the issues you've been having with your 4g connection and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

BuzzG

eir: Thomas wrote: »

BuzzG wrote: »

Hi,
I've an eir mobile SIM with an active plan which should include the capability to access the 4G network and I get E/3G without issue but not getting 4G. I've checked to ensure 4G is enabled within Settings > Mobile Data > Data Roaming. I've also tried a suggestion I saw in an earlier post of putting the phone in flight mode for 10 mins but no joy. Could someone check for me that 4G is enabled for my SIM. I can PM the details once I get a response from a representative. Thx.

Hi BuzzG, 

I'm very sorry to hear about the issues you've been having with your 4g connection and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

PM sent Thomas.

eir: Thomas

BuzzG wrote: »

eir: Thomas wrote: »

BuzzG wrote: »

Hi,
I've an eir mobile SIM with an active plan which should include the capability to access the 4G network and I get E/3G without issue but not getting 4G. I've checked to ensure 4G is enabled within Settings > Mobile Data > Data Roaming. I've also tried a suggestion I saw in an earlier post of putting the phone in flight mode for 10 mins but no joy. Could someone check for me that 4G is enabled for my SIM. I can PM the details once I get a response from a representative. Thx.

Hi BuzzG, 

I'm very sorry to hear about the issues you've been having with your 4g connection and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

PM sent Thomas.

I have replied to your PM.

Thanks

Thomas

BuzzG

eir: Thomas wrote: »

BuzzG wrote: »

eir: Thomas wrote: »

BuzzG wrote: »

Hi,
I've an eir mobile SIM with an active plan which should include the capability to access the 4G network and I get E/3G without issue but not getting 4G. I've checked to ensure 4G is enabled within Settings > Mobile Data > Data Roaming. I've also tried a suggestion I saw in an earlier post of putting the phone in flight mode for 10 mins but no joy. Could someone check for me that 4G is enabled for my SIM. I can PM the details once I get a response from a representative. Thx.

Hi BuzzG, 

I'm very sorry to hear about the issues you've been having with your 4g connection and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

PM sent Thomas.

I have replied to your PM.

Thanks

Thomas

Perfect we can continue to conversation on PM, thank you.

eir: Thomas

BuzzG wrote: »

eir: Thomas wrote: »

BuzzG wrote: »

eir: Thomas wrote: »

BuzzG wrote: »

Hi,
I've an eir mobile SIM with an active plan which should include the capability to access the 4G network and I get E/3G without issue but not getting 4G. I've checked to ensure 4G is enabled within Settings > Mobile Data > Data Roaming. I've also tried a suggestion I saw in an earlier post of putting the phone in flight mode for 10 mins but no joy. Could someone check for me that 4G is enabled for my SIM. I can PM the details once I get a response from a representative. Thx.

Hi BuzzG, 

I'm very sorry to hear about the issues you've been having with your 4g connection and I apologize for any inconvenience caused. 

Please feel free to PM me your full name and account number, I would be happy to look into this for you.

Thanks 

Thomas

PM sent Thomas.

I have replied to your PM.

Thanks

Thomas

Perfect we can continue to conversation on PM, thank you.

Ok, no problem.

Thanks

Thomas

BuzzG

Oh one last thing I sent on that additional bit of identification information you requested Thomas in a follow up PM.

eir: Thomas

BuzzG wrote: »

Oh one last thing I sent on that additional bit of identification information you requested Thomas in a follow up PM.

I will reply to your PM shortly.

Thanks

Thomas

BuzzG

No stress, thank you.

eir: Thomas

BuzzG wrote: »

No stress, thank you.

Ok, no problem.

Thanks

Thomas