Can an application be sped up?

whitelightrider · 19-01-2018 10:32am #1

Hi Team,

We have a serious issue with our Well water system and have made an application to Irish Water to get connected to the Local Supply. The issue has now become extremely urgent as it appears our water is not fit for consumption, and we have young children at home.

Ive made the application and have a reference number, but is there any way to speed this up? We cant afford to wait months for this.

Irish Water: Louise · 19-01-2018 11:52am

Hi whitelightrider,

Thanks for getting in touch.

Would you mind sending a PM with the following information and we will look into this for you?

- Name;
- The name on the application;
- Your contact number;
- The submission date of the application form;
- The Local Authority you applied through; &
- The reference number for your application

Once these are provided through PM, we will be able to assist you further.

Kind regards,
Louise

whitelightrider · 19-01-2018 12:00pm

Irish Water: Louise wrote: »

Hi whitelightrider,

Thanks for getting in touch.

Would you mind sending a PM with the following information and we will look into this for you?

- Name;
- The name on the application;
- Your contact number;
- The submission date of the application form;
- The Local Authority you applied through; &
- The reference number for your application

Once these are provided through PM, we will be able to assist you further.

Kind regards,
Louise

Hi Louise,

Done

Thanks a million for getting back to me so fast.

Irish Water: Louise · 19-01-2018 12:05pm

Hi whitelightrider,

You're very welcome

A member of our team will respond to your PM shortly.

Kind regards,
Louise

whitelightrider · 19-01-2018 4:55pm

Hiya Louise,

I sent through another IM to you

G

Irish Water: Mairead · 19-01-2018 5:35pm

Hi,

Thanks for the update and a member of our team has been in touch with you by private message.

Thanks,
Mairead

whitelightrider · 22-01-2018 10:38am

Morning team,

I changed my application from an enquiry, to an actual application on Friday. But I dont have a reference number yet. Does this take long, as Im trying to work out a time frame to get the water installed?

Irish Water: Aaron P · 22-01-2018 11:46am

Hi,

A member of the team is currently looking in to this for you and will be in touch via PM as soon as they have an update.

Thanks for getting in touch.

Kind regards,
Aaron

whitelightrider · 23-01-2018 11:30am

Hi Aaron.

Is there any update on the PM I sent yesterday?

Many thanks

Irish Water: Aaron P · 23-01-2018 1:30pm

Hi there,

We have responded to your private message.

Thanks a million,
Aaron

whitelightrider · 23-01-2018 1:32pm

Right back at you again Aaron :)
Just wondering about a reference number in case I need to reach the Connection Team, and also a rough estimate on timeline would be great.

Irish Water: Aaron P · 23-01-2018 3:23pm

whitelightrider wrote: »

Right back at you again Aaron :)
Just wondering about a reference number in case I need to reach the Connection Team, and also a rough estimate on timeline would be great.

Hi,

Thanks for getting in touch.

I have forwarded you your reference number via PM.

Have a good day,
Aaron

whitelightrider · 26-01-2018 2:08pm

Hi Folks,

Just wondering if there was a rough time frame on this? Water is not usable at our house and we're waiting on test results on the water. So if there are findings I need to come up with some solution in the interim.

Irish Water: Mairead · 26-01-2018 6:51pm

Hi whitelightrider,

A member of our team will be in touch with an update once one is available and we're sorry for any inconvenience caused.

Thanks,
Mairead

whitelightrider · 30-01-2018 9:50pm

Hi Team,

I made a formal application based on the feedback and have the email confirming the same, or so I thought.
I received a letter yesterday regarding the pre-connection enquiry saying that is was approved, and to make a formal application.

Can you tell me if the formal application has actually been made?? I need to get this sorted asap, please.

Irish Water: Siobhan · 31-01-2018 9:57am

Hi whitelightrider,

A member of our team will respond to you by PM as soon as possible.

Kind Regards,
Siobhan

whitelightrider · 31-01-2018 10:53am

Hi Siobhan,

I sent a reply back to you via PM with the information I have.

Irish Water: Siobhan · 31-01-2018 12:28pm

Hi whitelightrider,

Thanks for getting back to us.

We will be in touch by PM shortly.

Kind Regards,
Siobhan

whitelightrider · 09-02-2018 9:24am

Hi Folks,

Is there any update on this? Do we have any indication of a timeframe? It looks as though we're waiting on an engineer to review the application and make an offer letter with costs. How long does this normally take?

Irish Water: Mairead · 09-02-2018 10:55am

Hi,

A member of our team will be in touch with an update shortly.

Thanks,
Mairead

whitelightrider · 09-02-2018 11:04am

Hiya Mairead,

Something up with my PM's so I couldnt reply on that. Can you tell me roughly how long from payment to Irish Water, would the connection take place?

Irish Water: Mairead · 09-02-2018 12:59pm

Hi whitelightrider,

whitelightrider wrote: »

Hiya Mairead,

Something up with my PM's so I couldnt reply on that. Can you tell me roughly how long from payment to Irish Water, would the connection take place?

We are unable to provide specific updates in relation to your application publicly.

Once a New Connection application has been processed and payment is made, works will take place in due course.

Kind regards,
Mairead

whitelightrider · 14-02-2018 1:42pm

Hi Mairead,

I understand that Irish Water cannot guarantee a time frame, but even a rough one would be great. If we're talking a number of weeks then we need to make alternative arrangements for water at home.

Also, the offer letter has still not arrived.

Irish Water: Aaron P · 14-02-2018 3:28pm

Hi there,

We have arranged for a member of the New Connections team to email you with an update to your application. You should receive this shortly.

Many thanks,
Aaron

whitelightrider · 14-03-2018 10:44am

Hi Folks,

So I have sent in the EFT transfer yesterday afternoon, and have signed and scanned the offer letter back to the newconnections address this morning. Can you give me an idea of timelines now for connection?

Irish Water: Siobhan · 14-03-2018 11:50am

Hi whitelightrider,

Thanks for getting in touch.

A member of our team will respond to you by PM as soon as possible.

Kind Regards,
Siobhan

rmcconnell91 · 23-03-2018 12:36pm

Hi

We are in the middle of a site purchase and we needed to know if we could get a water connection and the estimate of costs for this. I have submitted an application but its taken ages and we only have a limited amount of time for site purchase completion.

Should i have put in a query or something else instead? Its been almost 5 weeks and we haven't heard a thing from Irish Water, Always with the engineers when i ring.

Any help is greatly appreciated.

Thanks in advance

Rachel

Can an application be sped up?

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