No Operators Available on Chat Support

I was disappointed today while trying to go onto chat support, got the usual..
[font=Arial, Helvetica, sans-serif][font=Lucida, Verdana]Welcome[/font][font=Lucida, Verdana]! Your request has been directed to the [/font][font=Lucida, Verdana]SALES - domain registrations, transfers, and new purchases[/font][font=Lucida, Verdana] department. Please wait for our operator to answer your call.[/font][/font]


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[font=Arial, Helvetica, sans-serif][font=Lucida, Verdana]There are no operators available at the moment. Please send your query in to help@blacknight.com and we will get back to you as quickly as we can.[/font][/font]


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[font=Arial, Helvetica, sans-serif]Chat support used to be great with operators always available but for last few months it's very rare to get a response this way. Just wondering is this being phased out or have I just been unlucky?[/font]

mneylon

Sorry to hear you had issues getting chat support.
If you could email me directly (michele@blacknight.com) with some more details I can ask our customer service manager to follow up with you directly.

Thanks

Michele