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Partial Chargeback with Credit Card company

  • 17-01-2018 9:09pm
    #1
    99 Bortles of Beer
    Closed Accounts Posts: 269 ✭✭


    Are partial chargebacks possible?

    I paid for an item online, and paid a good bit extra for express delivery. It didn't arrive by the day they said it would, so I want to recoup the difference between Standard and Express delivery.

    Is this possible or do chargebacks have to be for the full amount?


Comments

  • #2
    Thegalwayman
    Registered Users, Registered Users 2 Posts: 746 ✭✭✭Thegalwayman


    whats the phone number for ulsterbank chargebacks


  • #3
    CeilingFly
    Closed Accounts Posts: 3,378 ✭✭✭CeilingFly


    Was there an absolute guarantee of delivery by a certain day?

    Unless you have that in writing, there is nothing you can do.

    Delivery can be affected by many things outside control of a sender. Weather conditions in particular - one day last week almost all trucks were laid up for several hours due to weather.

    You'll find that the terms and conditions which you agreed to will cover them


  • #4
    Xterminator
    Registered Users, Registered Users 2 Posts: 4,782 ✭✭✭Xterminator


    Hi Op

    a charge back should be your last port of call, not the 1st.

    contact the retailer, and make a complaint that you paid extra, and didn't get the swift delivery you expected/paid for and see what their response is.


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