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Account closed, but you still debited bank account.

  • 17-01-2018 5:26pm
    #1
    scudodave
    Registered Users, Registered Users 2 Posts: 78 ✭✭


    Hi,
    I closed both my gas and electric account with you in November, I received a account refund on 8/01/18.
    A extra debit was taken on the 18/12/17 of 115.64 euro.
    I inquired about this from your website more than a week ago but got no reply.
    Please advise.

    Regards


Comments

  • #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi scudodave,

    Thank you for getting in touch.

    If you private message us the relevant Electric Ireland account number, stating that you are the account-holder and confirming your name, address and date of birth, we can check the account tomorrow to find out what this relates to.

    Please let us know which email address you sent your query to last week also, or whether you sent the query via Online Billing.

    Thanks,
    Una


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