Switched to Eir - Still being charged by old provider

rebellad

[font=Arial, sans-serif]I signed up to an eir phone and broadband bundle back in Septemebr 2017. My uinderstanding was that Eir were responsible for handling the changeover from my original provider and the cancelling of the services from them. However on checking my old providers bills I am, still being charged for the phoneline part while the broadband has been cancelled. Can someone explain why this has happened?[/font]

eir: Thomas

rebellad wrote: »

[font=Arial, sans-serif]I signed up to an eir phone and broadband bundle back in Septemebr 2017. My uinderstanding was that Eir were responsible for handling the changeover from my original provider and the cancelling of the services from them. However on checking my old providers bills I am, still being charged for the phoneline part while the broadband has been cancelled. Can someone explain why this has happened?[/font]

Hi rebellad,

I'm very sorry to hear about the issues you've been having with your account and I apologize for any inconvenience caused.
 
Please feel free to PM me your full name and account number, I would be happy to clear this up for you.
 
Thanks
 

Thomas

mkov

deleted - I was wrong

rebellad

Hi Thomas, I have spoken to customer service of both Eir and the previous provider and eventually got sorted. Thanks

eir: Thomas

rebellad wrote: »

Hi Thomas, I have spoken to customer service of both Eir and the previous provider and eventually got sorted. Thanks

No problem at all, I'm glad to hear everything is sorted.

Thanks

Thomas