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Last Week's Top Five Queries (08.01.2018 - 14.01.2018)

  • 16-01-2018 4:36pm
    #1
    Irish Water: Agata
    Company Representative Posts: 254 Verified rep ✭


    1. I still haven’t received my refund. When can I expect it?

    Would you mind sending the following details in a private message and we will look into this matter for you:

    - Name;
    - Address;
    - Contact number;
    - WPRN;
    - Account number; and
    - Confirmation that you are the account holder.


    2. Irish Water Refunds Information

    You can see more information on Refunds here.

    3. Someone has cashed my refund, what should I do now?

    If you PM the following details, we will investigate this immediately for you:

    - Name;
    - Address;
    - Account Number; and
    - Email address.

    4. I am listed as a business customer, however I do not run a business, what should I do?

    Can you please PM the following details, and we will look into this for you:

    - Full name;
    - Full address; and
    - Contact number.

    5. Has Irish Water refunds started yet? I still haven’t received a cheque.

    Yes, Irish Water refunds started and we are in the process of issuing the cheques. 95% of refund cheques have been issued to customer’s.

    We can look into this for you if you send the following details via private message:

    -Name;
    -Address;
    -Contact telephone number and
    -Account number or WPRN.


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