Leak, mixed usage, no notification, big fat bill

cj8675309

I contacted IW in Sep 2017 to inquire why I was listed as a business customer when I am a single dwelling house on 12 acres. I received confirmation of my email but no reply.

I don’t run a farm or any business at my home. I don’t use any water for farming or anything other than normal domestic use.

I have always paid the county council a small fee for water since buying my house in 2005 since it’s considered agricultural land. Basically, fields around the house. The cost was nominal.

I paid my last bill as usual last quarter....then this morning I got the new bill for €4500! I called IW, was told I have a leak and to hire a plumber to fix it and report back?

Why wasn’t I notified of water usage that is so obviously irregular? I cannot afford to pay this bill and I’m scared that it is going up by the minute. I have a plumber calling out tomorrow. Why aren’t mixed customers covered by the first fix and am going to get stuck with this huge bill? I don’t think it’s fair.

The devils

cj8675309 wrote: »

I contacted IW in Sep 2017 to inquire why I was listed as a business customer when I am a single dwelling house on 12 acres. I received confirmation of my email but no reply.

I don’t run a farm or any business at my home. I don’t use any water for farming or anything other than normal domestic use.

I have always paid the county council a small fee for water since buying my house in 2005 since it’s considered agricultural land. Basically, fields around the house. The cost was nominal.

I paid my last bill as usual last quarter....then this morning I got the new bill for €4500! I called IW, was told I have a leak and to hire a plumber to fix it and report back?

Why wasn’t I notified of water usage that is so obviously irregular? I cannot afford to pay this bill and I’m scared that it is going up by the minute. I have a plumber calling out tomorrow. Why aren’t mixed customers covered by the first fix and am going to get stuck with this huge bill? I don’t think it’s fair.

Not at all..sure they can't stand over that..
Do they have a meter on your property? How can they say how much you have consumed..do you mind me asking what part of the country are you? I work in the water services 🖒

cj8675309

The devils wrote: »

Not at all..sure they can't stand over that..
Do they have a meter on your property? How can they say how much you have consumed..do you mind me asking what part of the country are you? I work in the water services 🖒

Yes I’ve a meter at the road, I’m in Kerry.

Water John

My memory is, that Kerry CC had a meter standing charge on farms and read and billed them twice a year.

The devils

Can you turn your stop cock off in house and eliminate if leak is between house and meter..might give you a quick fix.

Irish Water: Agata

cj8675309 wrote: »

I contacted IW in Sep 2017 to inquire why I was listed as a business customer when I am a single dwelling house on 12 acres. I received confirmation of my email but no reply.

I don’t run a farm or any business at my home. I don’t use any water for farming or anything other than normal domestic use.

I have always paid the county council a small fee for water since buying my house in 2005 since it’s considered agricultural land. Basically, fields around the house. The cost was nominal.

I paid my last bill as usual last quarter....then this morning I got the new bill for €4500! I called IW, was told I have a leak and to hire a plumber to fix it and report back?

Why wasn’t I notified of water usage that is so obviously irregular? I cannot afford to pay this bill and I’m scared that it is going up by the minute. I have a plumber calling out tomorrow. Why aren’t mixed customers covered by the first fix and am going to get stuck with this huge bill? I don’t think it’s fair.

Hi cj8675309,

Thank you for your message, we are sorry to hear you are experiencing this.

Can you please PM the following details, and we will look into this for you:

- Full name;
- Full address; and
- Contact number.

Regards,
Agata