signal keeps dropping

[Deleted User] · 2018-01-11 23:12:27

hi, just got Eir tv and broadband installed today, broadband seems to be working fine. how ever the TV keeps losing signal every 2-5 mins and my tv tells me no signal is coming through. it comes back on if i move the box or when i was making sure wires were properly connected. but only lasts a few minutes. i tried the…

11-01-2018 11:12PM

#1

[Deleted User]
Posts: 338 ✭✭

Join Date: -

Posts: 310

hi,
just got Eir tv and broadband installed today, broadband seems to be working fine.

how ever the TV keeps losing signal every 2-5 mins and my tv tells me no signal is coming through.

it comes back on if i move the box or when i was making sure wires were properly connected. but only lasts a few minutes.

i tried the other HDMI port on the TV to see if that changed anything, worked a bit longer then no signal again.

My Tv is new enough and no issues with playstation on either port losing signal.

only other issue i can see is the modem is in one room and eir box in the next room and the ethernet cable is connected through the 2 plugs? could this be the issue?

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Comments

#2 12-01-2018 02:46PM

eir: Kevin

Closed Accounts Posts: 46 ✭

Join Date: August 2017

Posts: 45

Hi stephen1984,

Sorry to hear of your TV issues. Your best bet with this would be to speak with a member of our technical support team. You can chat with the guys here and they'll be happy to look into that for you.

Thanks,
Kevin

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