CUSTOMER SERVICE

necstandards

Ok so I’m very irate at this point with customer service.
 
So I have not network coverage at my work place since joining eir about 2 months ago.
 
Went on chat twice and told they cant do anything for me and gave me an 1800 number to call. Cant call as I don’t have network – go figure. I questioned if this 1800 was free and told its not.. so to fix my problem it will cost me to call.. the rep suggested I borrow someone’s mobile and call 1905 from that, seriously??
 
So I called from land line, passed around to three different rep’s all asking the same information about my account, just to make sure i say who I am (like I’d be calling for fun). THEN THE CALL JUST DROPPED will I waited..
 
So it cost me to call for nothing and I still have not network coverage.
 

Consumer regulator I guess it the next step

eir: Tracey

necstandards wrote: »

Ok so I’m very irate at this point with customer service.
 
So I have not network coverage at my work place since joining eir about 2 months ago.
 
Went on chat twice and told they cant do anything for me and gave me an 1800 number to call. Cant call as I don’t have network – go figure. I questioned if this 1800 was free and told its not.. so to fix my problem it will cost me to call.. the rep suggested I borrow someone’s mobile and call 1905 from that, seriously??
 
So I called from land line, passed around to three different rep’s all asking the same information about my account, just to make sure i say who I am (like I’d be calling for fun). THEN THE CALL JUST DROPPED will I waited..
 
So it cost me to call for nothing and I still have not network coverage.
 

Consumer regulator I guess it the next step

Hi Necstandars,

Would you like to PM me your full name, mobile number and pin? I would gladly help clear this up for you.

Thanks 

Tracey