Recently cancelled need to pay balance on account

evanl

Hi I have cancelled my account and moved abroad (UK) 
There is a balance owed on my account which I am trying to pay but I'm hitting a brick wall .
I normally logged in to my eir and paid there but this has been deactivated and When I call 
017662506 it wont recognize either my old land line number or my account number .
Who knew it would be so hard to just pay a bill 

eir: Tracey

evanl wrote: »

Hi I have cancelled my account and moved abroad (UK) 
There is a balance owed on my account which I am trying to pay but I'm hitting a brick wall .
I normally logged in to my eir and paid there but this has been deactivated and When I call 
017662506 it wont recognize either my old land line number or my account number .
Who knew it would be so hard to just pay a bill 

Hi Evanl,

Thanks for contacting us here today.

I would recommend calling 1800 503 303, option 2 and option 1 they will be able to assist you there.

Thanks 

Tracey

evanl

eir: Tracey wrote: »

evanl wrote: »

Hi I have cancelled my account and moved abroad (UK) 
There is a balance owed on my account which I am trying to pay but I'm hitting a brick wall .
I normally logged in to my eir and paid there but this has been deactivated and When I call 
017662506 it wont recognize either my old land line number or my account number .
Who knew it would be so hard to just pay a bill 

Hi Evanl,

Thanks for contacting us here today.

I would recommend calling 1800 503 303, option 2 and option 1 they will be able to assist you there.

Thanks 

Tracey

Hi Tracey
Thanks for getting back to me but I can't call the number you have given me as I'm in the UK
Is there a contact number I can ring from here ??
Thanks Evan. 

eir: Tracey

evanl wrote: »

eir: Tracey wrote: »

evanl wrote: »

Hi I have cancelled my account and moved abroad (UK) 
There is a balance owed on my account which I am trying to pay but I'm hitting a brick wall .
I normally logged in to my eir and paid there but this has been deactivated and When I call 
017662506 it wont recognize either my old land line number or my account number .
Who knew it would be so hard to just pay a bill 

Hi Evanl,

Thanks for contacting us here today.

I would recommend calling 1800 503 303, option 2 and option 1 they will be able to assist you there.

Thanks 

Tracey

Hi Tracey
Thanks for getting back to me but I can't call the number you have given me as I'm in the UK
Is there a contact number I can ring from here ??
Thanks Evan. 

Yes, we have an international customer care number. 

The number is +353 1430 7085 and they are available from 8-8, Monday to Sunday.

Thanks 

Tracey

evanl

eir: Tracey wrote: »

evanl wrote: »

eir: Tracey wrote: »

evanl wrote: »

Hi I have cancelled my account and moved abroad (UK) 
There is a balance owed on my account which I am trying to pay but I'm hitting a brick wall .
I normally logged in to my eir and paid there but this has been deactivated and When I call 
017662506 it wont recognize either my old land line number or my account number .
Who knew it would be so hard to just pay a bill 

Hi Evanl,

Thanks for contacting us here today.

I would recommend calling 1800 503 303, option 2 and option 1 they will be able to assist you there.

Thanks 

Tracey

Hi Tracey
Thanks for getting back to me but I can't call the number you have given me as I'm in the UK
Is there a contact number I can ring from here ??
Thanks Evan. 

Yes, we have an international customer care number. 

The number is +353 1430 7085 and they are available from 8-8, Monday to Sunday.

Thanks 

Tracey

Hi again Tracey
When I call that number it asks for an eir mobile number which I don't have it was land line and fiber broadband I had can't get passed that stage it just keeps repeating enter eir mobile number ??

Thanks again Evan

eir: Tracey

evanl wrote: »

eir: Tracey wrote: »

evanl wrote: »

eir: Tracey wrote: »

evanl wrote: »

Hi I have cancelled my account and moved abroad (UK) 
There is a balance owed on my account which I am trying to pay but I'm hitting a brick wall .
I normally logged in to my eir and paid there but this has been deactivated and When I call 
017662506 it wont recognize either my old land line number or my account number .
Who knew it would be so hard to just pay a bill 

Hi Evanl,

Thanks for contacting us here today.

I would recommend calling 1800 503 303, option 2 and option 1 they will be able to assist you there.

Thanks 

Tracey

Hi Tracey
Thanks for getting back to me but I can't call the number you have given me as I'm in the UK
Is there a contact number I can ring from here ??
Thanks Evan. 

Yes, we have an international customer care number. 

The number is +353 1430 7085 and they are available from 8-8, Monday to Sunday.

Thanks 

Tracey

Hi again Tracey
When I call that number it asks for an eir mobile number which I don't have it was land line and fiber broadband I had can't get passed that stage it just keeps repeating enter eir mobile number ??

Thanks again Evan

I'd recommend pressing 0 when it asks for a mobile number, this should bypass this step.

Thanks

Tracey 

evanl

eir: Tracey wrote: »

evanl wrote: »

eir: Tracey wrote: »

evanl wrote: »

eir: Tracey wrote: »

evanl wrote: »

Hi I have cancelled my account and moved abroad (UK) 
There is a balance owed on my account which I am trying to pay but I'm hitting a brick wall .
I normally logged in to my eir and paid there but this has been deactivated and When I call 
017662506 it wont recognize either my old land line number or my account number .
Who knew it would be so hard to just pay a bill 

Hi Evanl,

Thanks for contacting us here today.

I would recommend calling 1800 503 303, option 2 and option 1 they will be able to assist you there.

Thanks 

Tracey

Hi Tracey
Thanks for getting back to me but I can't call the number you have given me as I'm in the UK
Is there a contact number I can ring from here ??
Thanks Evan. 

Yes, we have an international customer care number. 

The number is +353 1430 7085 and they are available from 8-8, Monday to Sunday.

Thanks 

Tracey

Hi again Tracey
When I call that number it asks for an eir mobile number which I don't have it was land line and fiber broadband I had can't get passed that stage it just keeps repeating enter eir mobile number ??

Thanks again Evan

I'd recommend pressing 0 when it asks for a mobile number, this should bypass this step.

Thanks

Tracey 

Thanks finally got it sorted

eir: Kevin

Thanks @evanl.


Kevni