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Supervalu real rewards - no credit

  • 08-01-2018 09:57PM
    #1
    tsiklon
    Registered Users, Registered Users 2 Posts: 41 ✭


    Hi,

    Some weeks back, I used the Real Rewards app to convert 250 Real Rewards points to €5 eir credit. However, two bill cycles have passed, and the €5 credit has never been applied to my eir account.

    I've contacted Supervalu/Real Rewards, and they have a record of the 250 points being converted, but say they can do no more.

    Can you please advise?

    Thanks in advance


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    tsiklon wrote: »
    Hi,

    Some weeks back, I used the Real Rewards app to convert 250 Real Rewards points to €5 eir credit. However, two bill cycles have passed, and the €5 credit has never been applied to my eir account.

    I've contacted Supervalu/Real Rewards, and they have a record of the 250 points being converted, but say they can do no more.

    Can you please advise?

    Thanks in advance
    Hi tsiklon,

    You will need to login into my eir and then under the  "more" link it should have real rewards with eir and that link should allow you to enter your SV tag number. 


    Feel free to PM me your account details and I'll clarify the package for you. 


    Thanks 


    Tracey


  • #3
    rameire
    Registered Users, Registered Users 2 Posts: 4,468 ✭✭✭rameire


    I have the same issue, I converted 500 points in July 2018 and 500 points in August 2018, each were supposed to convert to 6 euro off my bill.
    I have contacted Supervalu a few times and they have said that I need to contact yourselves to resolve the issue as the points were converted on their side.
    My Eir and supervalu accounts are linked as I get points every month for my Eir being paid.
    What is the next step to get the credit applied or returned?
    regards
    Rameire.

    🌞 3.8kwp, 🌞 Clonee, Dub.🌞



  • #4
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    rameire wrote: »
    I have the same issue, I converted 500 points in July 2018 and 500 points in August 2018, each were supposed to convert to 6 euro off my bill.
    I have contacted Supervalu a few times and they have said that I need to contact yourselves to resolve the issue as the points were converted on their side.
    My Eir and supervalu accounts are linked as I get points every month for my Eir being paid.
    What is the next step to get the credit applied or returned?
    regards
    Rameire.
    Hi there ramiere,

    Have you tried to follow the steps outlined in this thread?

    If you have and this has been to of no avail, feel free to PM me the following account details and I would be more than happy to have a look into this.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie


  • #5
    rameire
    Registered Users, Registered Users 2 Posts: 4,468 ✭✭✭rameire


    eir: Kellie wrote: »
    rameire wrote: »
    I have the same issue, I converted 500 points in July 2018 and 500 points in August 2018, each were supposed to convert to 6 euro off my bill.
    I have contacted Supervalu a few times and they have said that I need to contact yourselves to resolve the issue as the points were converted on their side.
    My Eir and supervalu accounts are linked as I get points every month for my Eir being paid.
    What is the next step to get the credit applied or returned?
    regards
    Rameire.
    Hi there ramiere,

    Have you tried to follow the steps outlined in this thread?

    If you have and this has been to of no avail, feel free to PM me the following account details and I would be more than happy to have a look into this.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie
    sent a PM, cheers.

    🌞 3.8kwp, 🌞 Clonee, Dub.🌞



  • #6
    eir: Kellie
    Closed Accounts Posts: 245 ✭✭eir: Kellie


    rameire wrote: »
    eir: Kellie wrote: »
    rameire wrote: »
    I have the same issue, I converted 500 points in July 2018 and 500 points in August 2018, each were supposed to convert to 6 euro off my bill.
    I have contacted Supervalu a few times and they have said that I need to contact yourselves to resolve the issue as the points were converted on their side.
    My Eir and supervalu accounts are linked as I get points every month for my Eir being paid.
    What is the next step to get the credit applied or returned?
    regards
    Rameire.
    Hi there ramiere,

    Have you tried to follow the steps outlined in this thread?

    If you have and this has been to of no avail, feel free to PM me the following account details and I would be more than happy to have a look into this.

    1) Account number
    2) Account name
    3) Are you the account holder?
    4) Your DOB

    5) Your full postal address

    ~Kellie
    sent a PM, cheers.
    No problem, ramiere.

    I have responded to your PM.

    ~Kellie


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