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Free Tablet Offer

  • 05-01-2018 9:42am
    #1
    Alan G
    Registered Users, Registered Users 2 Posts: 76 ✭✭


    Hi guys,

    Is there a contact email / number for the department that deals with the free Tablet offer?

    I've emailed support@eirdeals.ie who responded saying that they don't deal with the tablet offer.

    I've yet to receive any correspondence regarding the free tablet and it has gone beyond my 14 day cooling off period.

    Thanks,

    Alan


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    Alan G wrote: »
    Hi guys,

    Is there a contact email / number for the department that deals with the free Tablet offer?

    I've emailed support@eirdeals.ie who responded saying that they don't deal with the tablet offer.

    I've yet to receive any correspondence regarding the free tablet and it has gone beyond my 14 day cooling off period.

    Thanks,

    Alan
    Hi Alan G,

    Feel free to PM me your Account number and full name, I would be happy to help you with this.

    Thanks 

    Tracey 


  • #3
    CDBWhoop
    Registered Users, Registered Users 2 Posts: 401 ✭✭CDBWhoop


    eir: Tracey wrote: »
    Alan G wrote: »
    Hi guys,

    Is there a contact email / number for the department that deals with the free Tablet offer?

    I've emailed support@eirdeals.ie who responded saying that they don't deal with the tablet offer.

    I've yet to receive any correspondence regarding the free tablet and it has gone beyond my 14 day cooling off period.

    Thanks,

    Alan
    Hi Alan G,

    Feel free to PM me your Account number and full name, I would be happy to help you with this.

    Thanks

    Tracey
    I'm in the same boat. New customer, past 14 day cooling off period, no sign of the tablet in the offer.
    Being bounced around by chat, support@eirdeals.ie said ring 1901. 1901 handed me to 3 different people and still getting nowhere.


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    CDBWhoop wrote: »
    eir: Tracey wrote: »
    Alan G wrote: »
    Hi guys,

    Is there a contact email / number for the department that deals with the free Tablet offer?

    I've emailed support@eirdeals.ie who responded saying that they don't deal with the tablet offer.

    I've yet to receive any correspondence regarding the free tablet and it has gone beyond my 14 day cooling off period.

    Thanks,

    Alan
    Hi Alan G,

    Feel free to PM me your Account number and full name, I would be happy to help you with this.

    Thanks

    Tracey
    I'm in the same boat. New customer, past 14 day cooling off period, no sign of the tablet in the offer.
    Being bounced around by chat, support@eirdeals.ie said ring 1901. 1901 handed me to 3 different people and still getting nowhere.
    Hi CDBwhoop,

    I'm sorry to hear this. Feel free to PM me your full name and account number. I would be happy to help clear this up for you.

    Thanks

    Tracey


  • #5
    Alan G
    Registered Users, Registered Users 2 Posts: 76 ✭✭Alan G


    A month later after posting this and still no update on where my tablet is that I signed up to back in late November.

    I have PM'd my account details and asked the reps to escalate up further to management as this is getting beyond a joke. This was over a week ago and I'm still none the wiser?

    Could one of you take ownership of this and resolve once and for all?

    Thanks


  • #6
    eir: Thomas
    Closed Accounts Posts: 1,241 ✭✭✭eir: Thomas


    Alan G wrote: »
    A month later after posting this and still no update on where my tablet is that I signed up to back in late November.

    I have PM'd my account details and asked the reps to escalate up further to management as this is getting beyond a joke. This was over a week ago and I'm still none the wiser?

    Could one of you take ownership of this and resolve once and for all?

    Thanks
    Hi ,

    Tracey is not in the office today, I will contact you as soon as I have an update for you.

    Apologies for the delay.

    Thanks

    Thomas


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