Router return

top_dog

Hi,
I have cancelled my Eir account.

I have brought router to post office to send back to Eir. They told me that I needed a return sticker to send back router. I have been trying to contact Eir from to ringing them but since my account has been cancelled I can't get through to them.

Could you please tell me how I can get this sticker to send back router to Eir?

Also when I cancelled Eir account it was stated that I needed to send back all equipment. I am only aware of the router and the power adapter. Is there anything else I need to send back?Thanks

eir: Tracey

top_dog wrote: »

Hi,
I have cancelled my Eir account.

I have brought router to post office to send back to Eir. They told me that I needed a return sticker to send back router. I have been trying to contact  Eir from to ringing them but since my account has been cancelled I can't get through to them.

Could you please tell me how I can get this sticker to send back router to Eir?

Also when I cancelled Eir account it was stated that I needed to send back all equipment. I am only aware of the router and the power adapter. Is there anything else I need to send back?Thanks

Hi Top_dog,

When processing a cancellation you should receive a letter from ourselves with a pre-printed label attached. I would recommend contacting us on 1901 - option 4 to query if the cancellation has been scheduled correctly.

In the below link you will find all the relevant information on returning your device.

https://www.eir.ie/equipmentreturns/

Thanks

Tracey

top_dog

eir: Tracey wrote: »

Hi Top_dog,

When processing a cancellation you should receive a letter from ourselves with a pre-printed label attached. I would recommend contacting us on 1901 - option 4 to query if the cancellation has been scheduled correctly.

In the below link you will find all the relevant information on returning your device.

https://www.eir.ie/equipmentreturns/

Thanks

Tracey

Hi Tracey,

I did not receive a letter with a pre printed label.

When i dial 1901 I cannot get past the initial part where the automated voice is asking for my account number or phone number. Probably because it has been cancelled.

So how can I now get this label?
Thanks!

eir: Tracey

top_dog wrote: »

eir: Tracey wrote: »

Hi Top_dog,

When processing a cancellation you should receive a letter from ourselves with a pre-printed label attached. I would recommend contacting us on 1901 - option 4 to query if the cancellation has been scheduled correctly.

In the below link you will find all the relevant information on returning your device.

https://www.eir.ie/equipmentreturns/

Thanks

Tracey

Hi Tracey,

I did not receive a letter with a pre printed label.

When i dial 1901 I cannot get past the initial part where the automated voice is asking for my account number or phone number. Probably because it has been cancelled.

So how can I now get this label?
Thanks!

Can you send me a PM and I can offer an alternative arrangement?

Thanks

Tracey