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Router return

  • 04-01-2018 1:26pm
    #1
    top_dog
    Registered Users, Registered Users 2 Posts: 81 ✭✭


    Hi,
    I have cancelled my Eir account.

    I have brought router to post office to send back to Eir. They told me that I needed a return sticker to send back router. I have been trying to contact Eir from to ringing them but since my account has been cancelled I can't get through to them.

    Could you please tell me how I can get this sticker to send back router to Eir?

    Also when I cancelled Eir account it was stated that I needed to send back all equipment. I am only aware of the router and the power adapter. Is there anything else I need to send back?Thanks


Comments

  • #2
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    top_dog wrote: »
    Hi,
    I have cancelled my Eir account.

    I have brought router to post office to send back to Eir. They told me that I needed a return sticker to send back router. I have been trying to contact  Eir from to ringing them but since my account has been cancelled I can't get through to them.

    Could you please tell me how I can get this sticker to send back router to Eir?

    Also when I cancelled Eir account it was stated that I needed to send back all equipment. I am only aware of the router and the power adapter. Is there anything else I need to send back?Thanks
    Hi Top_dog,

    When processing a cancellation you should receive a letter from ourselves with a pre-printed label attached. I would recommend contacting us on 1901 - option 4 to query if the cancellation has been scheduled correctly.

    In the below link you will find all the relevant information on returning your device.

    https://www.eir.ie/equipmentreturns/

    Thanks

    Tracey


  • #3
    top_dog
    Registered Users, Registered Users 2 Posts: 81 ✭✭top_dog


    eir: Tracey wrote: »
    Hi Top_dog,

    When processing a cancellation you should receive a letter from ourselves with a pre-printed label attached. I would recommend contacting us on 1901 - option 4 to query if the cancellation has been scheduled correctly.

    In the below link you will find all the relevant information on returning your device.

    https://www.eir.ie/equipmentreturns/

    Thanks

    Tracey

    Hi Tracey,

    I did not receive a letter with a pre printed label.

    When i dial 1901 I cannot get past the initial part where the automated voice is asking for my account number or phone number. Probably because it has been cancelled.

    So how can I now get this label?
    Thanks!


  • #4
    eir: Tracey
    Closed Accounts Posts: 2,136 ✭✭✭eir: Tracey


    top_dog wrote: »
    eir: Tracey wrote: »
    Hi Top_dog,

    When processing a cancellation you should receive a letter from ourselves with a pre-printed label attached. I would recommend contacting us on 1901 - option 4 to query if the cancellation has been scheduled correctly.

    In the below link you will find all the relevant information on returning your device.

    https://www.eir.ie/equipmentreturns/

    Thanks

    Tracey

    Hi Tracey,

    I did not receive a letter with a pre printed label.

    When i dial 1901 I cannot get past the initial part where the automated voice is asking for my account number or phone number. Probably because it has been cancelled.

    So how can I now get this label?
    Thanks!

    Can you send me a PM and I can offer an alternative arrangement?

    Thanks

    Tracey


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