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courier issue

  • 02-01-2018 8:40pm
    #1
    cms88
    Registered Users, Registered Users 2 Posts: 1,717 ✭✭✭


    Im not sure if this is even an issue, but more to see if it happens anyone else.

    I run my own business selling office supplies etc so use and get stuff by courier a lot. At some point or another iv dealt with them all DPD, Fastway etc.

    Most of them there's no issue really, apart from one, not sure if i can name them or not?

    Anyway iv been getting stuff from them for just under a year now, and more often then not the stuff is damaged. Especially boxes of paper. There's never anything damaged with any of the others. Can you actually make a complaint about it? To be fair most of the time the stuff is fine its just the packaging, it just doesn't look good when it gets to a customer


Comments

  • #2
    dusty207
    Registered Users, Registered Users 2 Posts: 456 ✭✭dusty207


    cms88 wrote: »
    Im not sure if this is even an issue, but more to see if it happens anyone else.

    I run my own business selling office supplies etc so use and get stuff by courier a lot. At some point or another iv dealt with them all DPD, Fastway etc.

    Most of them there's no issue really, apart from one, not sure if i can name them or not?

    Anyway iv been getting stuff from them for just under a year now, and more often then not the stuff is damaged. Especially boxes of paper. There's never anything damaged with any of the others. Can you actually make a complaint about it? To be fair most of the time the stuff is fine its just the packaging, it just doesn't look good when it gets to a customer

    Why don't you have a word with the people you're buying from, explain the issue?


  • #3
    ytpe2r5bxkn0c1
    Closed Accounts Posts: 32,688 ✭✭✭✭ytpe2r5bxkn0c1


    You can complain to whoever you are buying from, as they are the people who have a contract with the courier.


  • #4
    cms88
    Registered Users, Registered Users 2 Posts: 1,717 ✭✭✭cms88


    dusty207 wrote: »
    Why don't you have a word with the people you're buying from, explain the issue?

    Well considering they rolled over to what the courier said on some things im not sure would that work, but its worth a try.


  • #5
    Truckermal
    Registered Users, Registered Users 2 Posts: 6,047 ✭✭✭Truckermal


    You can refuse the delivery as the goods are damaged, make sure you take a few photos to prove it.


  • #6
    Xterminator
    Registered Users, Registered Users 2 Posts: 4,782 ✭✭✭Xterminator


    good idea above.

    if the seller loses money by refunding you, then they will care, as they are out the cost of the courier.
    if it happens repeatedly they will change courier.


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  • #7
    cms88
    Registered Users, Registered Users 2 Posts: 1,717 ✭✭✭cms88


    Truckermal wrote: »
    You can refuse the delivery as the goods are damaged, make sure you take a few photos to prove it.
    Xterminator wrote: »
    good idea above.

    if the seller loses money by refunding you, then they will care, as they are out the cost of the courier.
    if it happens repeatedly they will change courier.

    Good idea. They're one of the big names. I dont know if its just here it happens or not, but more often than not there's some damage, and like i said its never the case with any of the others


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