sky hd box recording, pause problems

dolittle

since i cancelled sky movies and sport (they disappeared yesterday)

I have been unable to pause, record or watch recorded programmes on the box sky upstairs (I have multi room)

have done a rebuild and system reset

any other ideas please?

In the old days

dolittle wrote: »

since i cancelled sky movies and sport (they disappeared yesterday)

I have been unable to pause, record or watch recorded programmes on the box sky upstairs (I have multi room)

have done a rebuild and system reset

any other ideas please?

I've had the same issue for about the last month when I cancelled sky sports. I tried three boxes and paired each with the secondary multi-room card but the same thing-No recording, live pause and catch up etc. on secondary box. All three can't have suddenly failed hard drives. Main box works fine and indeed I can pair each of the two cards on the main box fine and have full functionality. I've been on to sky a number of times for hours and can't get anybody to sort it. Best offer is to arrange an appointment with an 'engineer'. I don't have any holidays to take a day off and I am 99% sure it is some account limitation issue. Sorry no solution but you are not alone.....

Slippin Jimmy

Your Sky+ entitlement may have been cancelled in error. You will need to contact Sky and have them double check that it is still active.

muffler

Slippin Jimmy wrote: »

Your Sky+ entitlement may have been cancelled in error. You will need to contact Sky and have them double check that it is still active.

The Sky + features are free and standard for every customer. I think there may have been an extra charge a long number of years ago but changing aspects of a subscription would (or should) have no effect on these features.

I think the OP should ring Sky or alternatively post over in their Talk To forum

dolittle

hello all
i have been told that the hard drive is the problem
changing over to sky Q at the end of January
unless i get a loan of a free box i wont bother repairing it
thanks for all the comments and help

Vic_08

dolittle wrote: »

hello all
i have been told that the hard drive is the problem
changing over to sky Q at the end of January
unless i get a loan of a free box i wont bother repairing it
thanks for all the comments and help

And this hard disk problem just happened at the same time as you downgraded your subscription? I don't believe that for a second.

Sky have f*** up the settings on your account and the call centre drones do not have a clue about anything beyond the basic script. If anything is brought up outside their small knowledge-base they just fob customers off with any old spoof that doesn't include them being at fault.

I certainly wouldn't be rewarding them by signing up for an even more expensive product (and a much more unreliable one at that).

Slippin Jimmy

dolittle wrote: »

hello all
i have been told that the hard drive is the problem
changing over to sky Q at the end of January
unless i get a loan of a free box i wont bother repairing it
thanks for all the comments and help

If possible, you should look at running the Q boxes through Ethernet. My mini box used to give me awful trouble because of the signal. I bought some powerline adapters and it worked without an issue.

dolittle

Vic_08 wrote: »

And this hard disk problem just happened at the same time as you downgraded your subscription? I don't believe that for a second.

Sky have f*** up the settings on your account and the call centre drones do not have a clue about anything beyond the basic script. If anything is brought up outside their small knowledge-base they just fob customers off with any old spoof that doesn't include them being at fault.

I certainly wouldn't be rewarding them by signing up for an even more expensive product (and a much more unreliable one at that).

the main box downstairs is working normally, pause, record etc
can they take the services from the box upstairs only?