New Eir bill 2 months after closing account

heebusjeebus

Hi,
What's the direct telephone number for Eir support?
I canceled my eFibre account 2 months ago but got an email over the weekend saying a new bill is due.
As my account is canceled I can no longer login to myEir or even contact support over the 1901 number as it wont accept my old account number.
Some setup ye got there!

eir: Tracey

heebusjeebus wrote: »

Hi,
What's the direct telephone number for Eir support?
I canceled my eFibre account 2 months ago but got an email over the weekend saying a new bill is due.
As my account is canceled I can no longer login to myEir or even contact support over the 1901 number as it wont accept my old account number.
Some setup ye got there!

Hi heebusjeebus, 

Thanks for getting in touch with us today. 

I'm very sorry to hear your service is still not cancelled. Feel free to PM me your account number, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

heebusjeebus

eir: Tracey wrote: »

heebusjeebus wrote: »

Hi,
What's the direct telephone number for Eir support?
I canceled my eFibre account 2 months ago but got an email over the weekend saying a new bill is due.
As my account is canceled I can no longer login to myEir or even contact support over the 1901 number as it wont accept my old account number.
Some setup ye got there!

Hi heebusjeebus, 

Thanks for getting in touch with us today. 

I'm very sorry to hear your service is still not cancelled. Feel free to PM me your account number, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

Thanks, PM sent.

eir: Tracey

heebusjeebus wrote: »

eir: Tracey wrote: »

heebusjeebus wrote: »

Hi,
What's the direct telephone number for Eir support?
I canceled my eFibre account 2 months ago but got an email over the weekend saying a new bill is due.
As my account is canceled I can no longer login to myEir or even contact support over the 1901 number as it wont accept my old account number.
Some setup ye got there!

Hi heebusjeebus, 

Thanks for getting in touch with us today. 

I'm very sorry to hear your service is still not cancelled. Feel free to PM me your account number, full name on the account and I'll look into this for you. 

Thanks 

Tracey 

Thanks, PM sent.

Thanks. 

I've PM'd you back there now. 

Thanks 

Tracey 

heebusjeebus

Hi Tracey,
I've PM'd to say I did return the equipment via parcel motel.

eir: Tracey

heebusjeebus wrote: »

Hi Tracey,
I've PM'd to say I did return the equipment via parcel motel.

No problem at all. 

I've responded to your PM there.

Thanks 

Tracey 

heebusjeebus

Thanks Tracey. I appreciate you sorting this out today.

eir: Tracey

heebusjeebus wrote: »

Thanks Tracey. I appreciate you sorting this out today.

No problem at all. Glad I could help.


Thanks 

Tracey