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Visa Debit Card declined

  • 01-01-2018 10:10pm
    #1
    Registered Users, Registered Users 2 Posts: 3


    In the past week my debit card has been declined online at allbeauty.com and amazon.co.uk as well as instore at The Body Shop. My card was accepted at eir.com and I can use it at atm. There are sufficient funds in my account so I'm not sure what the problem is, and was hoping you could advise


Comments

  • Administrators, Business & Finance Moderators, Society & Culture Moderators Posts: 16,978 Admin ✭✭✭✭✭Toots


    Did you use the contactless a load of times in a row?


  • Registered Users, Registered Users 2 Posts: 3 eabhap


    Toots wrote: »
    Did you use the contactless a load of times in a row?
    haven't used it at all actually


  • Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi eabhap,



    Thanks for your post here on Boards.



    Have you received any emails or text messages from our security team?



    Would it be a new card? If so have you activated the card in a BOI ATM?



    Thanks,



    Kareana



  • Registered Users, Registered Users 2 Posts: 3 eabhap


    Hi eabhap,



    Thanks for your post here on Boards.



    Have you received any emails or text messages from our security team?



    Would it be a new card? If so have you activated the card in a BOI ATM?



    Thanks,



    Kareana


    Hi Kareana,

    I haven't received any emails or texts, and have been using this card regularly since the summer.


  • Closed Accounts Posts: 453 ✭✭Bank of Ireland: Kareana


    Hi eabhap,

    Thanks for your reply.

    If this continues I would advise that you send your query through the online service desk when logged into 365 online and an advisor will be happy to help you, they may need to order you a new card if it's necessary.

    Please let us know if there is anything else we can help you with.

    Thanks,

    Kareana   


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