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Wi-Fi failure on Samsung UE43KS7500

  • 31-12-2017 4:21pm
    #1
    Stealthirl
    Registered Users, Registered Users 2 Posts: 1,595 ✭✭✭


    Hay guys i got a KS7500 off you just over a year ago and the Wi-Fi no longer works on it.
    when i select Wi-Fi in the set up i get the pop-up "checking wireless network conection" for a few seconds and then it just drops back out to the setup.
    It has the up to date firware 1201
    I have tried resting everything twice now with no luck.

    Here's a clip https://youtu.be/HDIlhSH56ow


Comments

  • #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,584 ✭✭✭✭Richersounds.ie: Kenny


    Stealthirl wrote: »
    Hay guys i got a KS7500 off you just over a year ago and the Wi-Fi no longer works on it.
    when i select Wi-Fi in the set up i get the pop-up "checking wireless network conection" for a few seconds and then it just drops back out to the setup.
    It has the up to date firware 1201
    I have tried resting everything twice now with no luck.

    Here's a clip https://youtu.be/HDIlhSH56ow
    Hi stealthirl,

    I'm sorry to hear you're having an issue with your TV. The first thing to do would be to try the below number. It is a direct line for Samsung for our customers and for issues like wifi drop out it could be a software problem that can be fixed over the phone:

    0330 7267424

    If they cannot fix it please message me back and we will book your TV in for a repair.

    Let me know how you get on.

    Kind regards

    David


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