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Push pending/failed online transaction

harmo08 · 2017-12-28 10:07:07

Hi, I'm in a situation. I tried baying a subscription online during a sale on a website, however both times I tried, there was an error in payment despite filling in. All the required card information. However, the money has been taken from my account and is yet to be refunded. Now I really needed the subscription at that…

28-12-2017 10:07am

#1

harmo08

Registered Users, Registered Users 2 Posts: 33 ✭

Join Date: February 2008

Posts: 27

Hi,

I'm in a situation. I tried baying a subscription online during a sale on a website, however both times I tried, there was an error in payment despite filling in. All the required card information.

However, the money has been taken from my account and is yet to be refunded. Now I really needed the subscription at that sale price.(sale has currently ended)

My question is this, can you guys push the payment through so I get my subscription? Since the money hasn't been returned to my account?

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Comments

#2 28-12-2017 2:17pm

Bank of Ireland: Tara

Closed Accounts Posts: 2,346 ✭✭✭

Join Date: November 2011

Posts: 2202

Hi harmo08,

Thanks for your post.

You’ll need to contact the website to ask them to process a payment. In relation to the amount deducted, this should correct automatically in the next few days.

Thanks
Tara

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